Job description

Job Title: Service Desk Technician Duration: 6-12 months contract Location: San Antonio, TX Visa Status: USC|GC|H1B - (No CPT & OPT) Passport number is mandatory for submission Job Description: • 2-3 years of experience in a service desk/help desk role • Experience troubleshooting issues • Must be flexible with shift schedule • Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.) • Previous experience utilizing ticketing systems • Proficiency with Windows and Mac laptops and desktops • Familiarity with Active Directory and Microsoft Outlook/Exchange environments. • Capable of connecting printers/scanners/copiers • Strong written and verbal communication skills- able to relay technical ideas to business audience • Ability to maintain composure, tact and effectiveness under stressful conditions Desirable Qualifications: • Associates Degree • A+ Certification • Previous experience in retail organization working with POS hardware /software • Experience working with networking equipment (routers, switches and hubs) All your information will be kept confidential according to EEO guidelines.

Requirements

Must-haves

Job Title: Service Desk Technician
Duration: 6-12 months contract
Location: San Antonio, TX
Visa Status: USC|GC|H1B - (No CPT & OPT)
Passport number is mandatory for submission
2-3 years of experience in a service desk/help desk role
Experience troubleshooting issues
Must be flexible with shift schedule
Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.)
Previous experience utilizing ticketing systems
Proficiency with Windows and Mac laptops and desktops
Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
Capable of connecting printers/scanners/copiers
Strong written and verbal communication skills- able to relay technical ideas to business audience
Ability to maintain composure, tact and effectiveness under stressful conditions
Associates Degree
A+ Certification
Previous experience in retail organization working with POS hardware /software
Experience working with networking equipment (routers, switches and hubs)
All your information will be kept confidential according to EEO guidelines.

Nice-to-haves

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Platform: smartrecruiters
Effort: medium

Benefits

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