Job description

Required Qualifications: • 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD • Additional 4 years experience may be considered in lieu of degree • Active TS/SCI clearance required with the ability to obtain a polygraph • Working knowledge of Windows/Linux operating systems and Active Directory • Familiarity with ticketing systems and IT service management processes • Strong customer service, communication, and problem-solving skills Preferred Qualifications: • Experience supporting classified or restricted-access systems • DoD 8570/8140-compliant certification (e.g., Security+) • Familiarity with cloud environments (AWS GovCloud, Azure Government, etc.) • Exposure to AI/ML-enabled or data-intensive program environments • ITIL Foundation certification Benefits: Peraton offers enhanced benefits to employees supporting this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap, and eligibility to participate in an attractive bonus plan. Peraton is looking for a Systems Administrator / Help Desk Support Specialist to deliver hands-on technical support, system administration, and troubleshooting that keeps mission-critical infrastructure running reliably and securely for end users. What You'll Do: • Provide Tier 1/Tier 2 help desk support, responding to and resolving user-submitted tickets in a timely manner • Install, configure, and maintain workstations, servers, and peripheral equipment • Troubleshoot hardware, software, network, and connectivity issues for end users • Perform routine system administration tasks, including account provisioning, access management, and patching • Support compliance with security policies and accreditation requirements (e.g., RMF, NIST 800-53) • Document incidents, resolutions, and standard operating procedures in the ticketing system • Escalate complex technical issues to senior administrators or engineering teams as needed • Assist with system monitoring, backups, and routine maintenance activities • Support onboarding/offboarding of users, including equipment setup and account deactivation Peraton is looking for a Systems Administrator / Help Desk Support Specialist to deliver hands-on technical support, system administration, and troubleshooting that keeps mission-critical infrastructure running reliably and securely for end users. What You'll Do: • Provide Tier 1/Tier 2 help desk support, responding to and resolving user-submitted tickets in a timely manner • Install, configure, and maintain workstations, servers, and peripheral equipment • Troubleshoot hardware, software, network, and connectivity issues for end users • Perform routine system administration tasks, including account provisioning, access management, and patching • Support compliance with security policies and accreditation requirements (e.g., RMF, NIST 800-53) • Document incidents, resolutions, and standard operating procedures in the ticketing system • Escalate complex technical issues to senior administrators or engineering teams as needed • Assist with system monitoring, backups, and routine maintenance activities • Support onboarding/offboarding of users, including equipment setup and account deactivation Required Qualifications: • 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD • Additional 4 years experience may be considered in lieu of degree • Active TS/SCI clearance required with the ability to obtain a polygraph • Working knowledge of Windows/Linux operating systems and Active Directory • Familiarity with ticketing systems and IT service management processes • Strong customer service, communication, and problem-solving skills Preferred Qualifications: • Experience supporting classified or restricted-access systems • DoD 8570/8140-compliant certification (e.g., Security+) • Familiarity with cloud environments (AWS GovCloud, Azure Government, etc.) • Exposure to AI/ML-enabled or data-intensive program environments • ITIL Foundation certification Benefits: Peraton offers enhanced benefits to employees supporting this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap, and eligibility to participate in an attractive bonus plan.

Requirements

Must-haves

5 years with BS/BA; 3 years with MS/MA; 0 years with PhD
Additional 4 years experience may be considered in lieu of degree
Active TS/SCI clearance required with the ability to obtain a polygraph
Working knowledge of Windows/Linux operating systems and Active Directory
Familiarity with ticketing systems and IT service management processes
Strong customer service, communication, and problem-solving skills
Provide Tier 1/Tier 2 help desk support, responding to and resolving user-submitted tickets in a timely manner
Install, configure, and maintain workstations, servers, and peripheral equipment
Troubleshoot hardware, software, network, and connectivity issues for end users
Perform routine system administration tasks, including account provisioning, access management, and patching
Support compliance with security policies and accreditation requirements (e.g., RMF, NIST 800-53)
Document incidents, resolutions, and standard operating procedures in the ticketing system
Escalate complex technical issues to senior administrators or engineering teams as needed
Assist with system monitoring, backups, and routine maintenance activities

Nice-to-haves

Experience supporting classified or restricted-access systems
DoD 8570/8140-compliant certification (e.g., Security+)
Familiarity with cloud environments (AWS GovCloud, Azure Government, etc.)
Exposure to AI/ML-enabled or data-intensive program environments
ITIL Foundation certification
Experience supporting classified or restricted-access systems
DoD 8570/8140-compliant certification (e.g., Security+)
Familiarity with cloud environments (AWS GovCloud, Azure Government, etc.)
Exposure to AI/ML-enabled or data-intensive program environments
ITIL Foundation certification

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Keywords to mirror

awsazureaiml

Platform: peraton
Effort: medium

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