Deputy Program Manager (NOC/SOC) at NTT DATA Services

Job description

Req ID: 395791 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Deputy Program Manager (NOC/SOC) to join our team in Springfield, Virginia (US-VA), United States (US). Job Summary: NTT DATA Federal Services is seeking an experienced Deputy Program Manager (DPM) to support delivery of a large Federal program. Reporting to the Program Manager, the DPM will coordinate day-to-day program execution, operational staffing, service performance, escalation management, and delivery across IDIQ and awarded task orders. This role requires demonstrated leadership of complex cybersecurity operations and the ability to coordinate technical and management teams during service disruptions, staffing challenges, and operational change. Successful candidates will bring specific examples of teams they managed, problems they resolved, and measurable service improvements they delivered. Job Duties: • Coordinate integrated day-to-day delivery across cybersecurity, network, cloud/platform, service management, field support, and related workstreams supporting the Network Operations Security Center (NOSC). Translate priorities into task-lead assignments, schedules, and measurable service outcomes. • Manage operational leads and coordinate with subcontractors under the direction of the Program Manager. Establish daily operating rhythms, track dependencies and commitments, and escalate decisions or delivery risks that require PM intervention. • Maintain reliable 24x7x365 service coverage across geographically distributed operations. Monitor shift staffing, cleared-personnel availability, vacancies, onboarding, and backup coverage; coordinate actions to prevent service gaps. • Monitor service levels, incident and problem trends, operational dashboards, work quality, and staffing performance. Identify deviations early, track corrective actions, and verify sustained resolution. • Coordinate management response to major cybersecurity incidents, network outages, and service degradations. Align SOC/NOC, network, cloud, and other technical leads on incident communications, escalations, recovery progress, and root cause follow-through while respecting Government technical authorities. • Support the PM with labor utilization, staffing forecasts, deliverable status, subcontractor coordination, and financial reporting inputs. Maintain accurate operational records and communicate risks and recovery plans. • Execute transition-in, knowledge transfer, operational readiness, stabilization, business continuity, and disaster recovery activities with responsible task leads without disrupting mission operations. • Implement standardized service-management processes and continuous improvement actions using ITIL-aligned practices, NIST cybersecurity concepts, performance trends, and documented lessons learned. • Work primarily onsite at agency facilities, with travel to supported locations as needed. Be available for management escalations outside normal business hours when mission conditions require it. Basic Qualifications: • Minimum 6 years of overall cybersecurity management experience. • Minimum 1 year experience direct people-management responsibility for a team of 25 or more full-time equivalent personnel (FTEs), including direct employees and/or subcontractor personnel, supporting cybersecurity operations or mission-critical IT service delivery. • Current Certified Information Systems Security Professional (CISSP) certification. • Ability to obtain and maintain security clearances, compartmented access, and agency suitability appropriate to assigned duties and operating locations. Any required active clearance at hire will be confirmed against the applicable task order. • Active Top Secret security clearance. Preferred Qualifications: • Experience supporting DHS, CISA, or comparable Federal enterprise cybersecurity and network operations programs, including classified or geographically distributed environments. • Experience supervising 50 or more personnel, multiple shifts, and subcontractor teams across a 24x7 SOC/NOC or other enterprise service operation. • Experience with an IDIQ or multi-task-order program, staffing changes, varying customer priorities, and multiple work sites. • Experience applying ITIL-based service management, NIST cybersecurity practices, operational reporting, dashboards, and continuous service improvement. • Demonstrated improvements in service-level attainment, incident response or restoration time, staffing stability, or service quality, with before-and-after measures. • PMP certification and/or a bachelor’s degree in a relevant discipline. • Demonstrated experience coordinating multiple technical teams across cybersecurity, SOC/NOC operations, network, cloud, or IT service management functions. • Experience coordinating continuous or 24x7 mission-critical operations, including incident escalation, staffing continuity, and remediation of service delivery issues. • Ability to manage operational priorities, evaluate delivery risks, communicate status clearly, and hold team leads accountable for corrective actions. • Ability to meet onsite, travel, and escalation availability expectations described above. NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $91,872 - $137,808. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, us.nttdata.com . NTT DATA endeavors to make us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at us.nttdata.com . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Requirements

Must-haves

Req ID: 395791
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Deputy Program Manager (NOC/SOC) to join our team in Springfield, Virginia (US-VA), United States (US).
Monitor service levels, incident and problem trends, operational dashboards, work quality, and staffing performance. Identify deviations early, track corrective actions, and verify sustained resolution.
Support the PM with labor utilization, staffing forecasts, deliverable status, subcontractor coordination, and financial reporting inputs. Maintain accurate operational records and communicate risks and recovery plans.
Execute transition-in, knowledge transfer, operational readiness, stabilization, business continuity, and disaster recovery activities with responsible task leads without disrupting mission operations.
Implement standardized service-management processes and continuous improvement actions using ITIL-aligned practices, NIST cybersecurity concepts, performance trends, and documented lessons learned.
Work primarily onsite at agency facilities, with travel to supported locations as needed. Be available for management escalations outside normal business hours when mission conditions require it.
Minimum 6 years of overall cybersecurity management experience.
Current Certified Information Systems Security Professional (CISSP) certification.
Active Top Secret security clearance.

Nice-to-haves

Experience supporting DHS, CISA, or comparable Federal enterprise cybersecurity and network operations programs, including classified or geographically distributed environments.
Experience supervising 50 or more personnel, multiple shifts, and subcontractor teams across a 24x7 SOC/NOC or other enterprise service operation.
Experience with an IDIQ or multi-task-order program, staffing changes, varying customer priorities, and multiple work sites.
Experience applying ITIL-based service management, NIST cybersecurity practices, operational reporting, dashboards, and continuous service improvement.
Demonstrated improvements in service-level attainment, incident response or restoration time, staffing stability, or service quality, with before-and-after measures.
PMP certification and/or a bachelor’s degree in a relevant discipline.
Demonstrated experience coordinating multiple technical teams across cybersecurity, SOC/NOC operations, network, cloud, or IT service management functions.
Experience coordinating continuous or 24x7 mission-critical operations, including incident escalation, staffing continuity, and remediation of service delivery issues.
Ability to manage operational priorities, evaluate delivery risks, communicate status clearly, and hold team leads accountable for corrective actions.
Ability to meet onsite, travel, and escalation availability expectations described above.

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Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Paid Time Off