Staff Experience Designer, Risk Intelligence Platform at PayPal

Job description

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: As a Staff Experience Designer, you’ll shape how PayPal’s risk and data teams leverage artificial intelligence through the design of next-generation, self-serve tools and dashboards within our AI/ML-powered Risk Intelligence Platform. You’ll turn complex machine-learning capabilities into clear, intuitive experiences that empower both technical and non-technical users to detect, prevent, and respond to fraud in real time. This role requires deep systems thinking and a talent for translating complex workflows into seamless, data-rich interfaces that accelerate delivery, strengthen defenses, and build trust across the global ecosystem. Job Description: Essential Responsibilities: • Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance • Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise • Lead some projects or programs within the product function and may coordinate activities of others • Design process, product, and service improvements based on understanding of business needs and industry trends • Determine methods and procedures on new assignments that may impact activities of others • Analyze business trends to inform user experience strategies and initiatives. • Collaborate with stakeholders to ensure user needs are prioritized in design processes. Minimum Qualifications: • 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications : What you’ll do: • Lead the design of self-serve tools and dashboards that help PayPal’s risk and data teams detect, prevent, and respond to fraud in real time • Translate complex AI and machine-learning workflows into intuitive, transparent, and trustworthy user experiences • Collaborate with product, engineering, and data science partners to shape platform strategy and deliver high-quality design outcomes • Simplify technical workflows by improving data discoverability and operational efficiency across teams • Design frameworks and interaction patterns that make AI insights actionable for both technical and non-technical users • Champion usability, explainability, and human-centered principles • Contribute to PayPal’s design systems and best practices to ensure consistency and scalability across internal platforms What we’re looking for: • 8+ years of experience in product design, with a focus on complex systems or enterprise tools • Expertise in systems thinking, workflow design, and simplifying complex processes • Strong collaboration skills with cross-functional partners in product, engineering, content, research, and data science • Portfolio demonstrating excellence in end-to-end design, from strategy and prototyping to high-quality execution • Strong communication and storytelling skills to influence both technical and executive audiences • Passion for designing tools that empower users, build trust, and deliver measurable business impact Subsidiary: PayPal Travel Percent: 0 - The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: San Jose, California: ($196,500.00 - $291,500.00 Annually) Additional Location(s) | Pay Range: No other locations are assigned to this requisition currently. Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit careers.pypl.com . For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com . Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community . We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Requirements

Must-haves

Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance
Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise
Lead some projects or programs within the product function and may coordinate activities of others
Design process, product, and service improvements based on understanding of business needs and industry trends
Determine methods and procedures on new assignments that may impact activities of others
Analyze business trends to inform user experience strategies and initiatives.
Collaborate with stakeholders to ensure user needs are prioritized in design processes.
5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Lead the design of self-serve tools and dashboards that help PayPal’s risk and data teams detect, prevent, and respond to fraud in real time
Translate complex AI and machine-learning workflows into intuitive, transparent, and trustworthy user experiences
Collaborate with product, engineering, and data science partners to shape platform strategy and deliver high-quality design outcomes
Simplify technical workflows by improving data discoverability and operational efficiency across teams
Design frameworks and interaction patterns that make AI insights actionable for both technical and non-technical users
Champion usability, explainability, and human-centered principles
Contribute to PayPal’s design systems and best practices to ensure consistency and scalability across internal platforms
8+ years of experience in product design, with a focus on complex systems or enterprise tools
Expertise in systems thinking, workflow design, and simplifying complex processes
Strong collaboration skills with cross-functional partners in product, engineering, content, research, and data science
Portfolio demonstrating excellence in end-to-end design, from strategy and prototyping to high-quality execution
Strong communication and storytelling skills to influence both technical and executive audiences
Passion for designing tools that empower users, build trust, and deliver measurable business impact
The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Nice-to-haves

Additional Responsibilities & Preferred Qualifications :
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

Application prep

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Keywords to mirror

aimldesign systems

Platform: eightfold
Effort: medium

Benefits

Benefits detected in the listing.

Pto

Paid Time Off

Wellness