Job description

Reports to: Regional Vice President TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. Job Summary As a Resident Regional Director of Operations (RDO) you will lead, manage, and inspire a team of food and nutrition leaders at a large hospital campus. As part of the regional leadership team, you will provide planning, direction, and guidance to the accounts, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment. Key Responsibilities: • Leads, manages, and inspires a diverse team of Systems Directors, Sr. Directors, Directors, and their teams, to provide top-notch service • Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.) • Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community • Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications • Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment • Serves as representative/brand ambassador to senior clients and acts as escalation point • Works with regional team members to ensure sales and retention process is smooth for all accounts (presentations, negotiations, etc.) • Collaborates with key partners to support regional initiatives • Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time • Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation • Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes • Ensures consistent and fair administration of all policies and procedures • Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings Preferred Qualifications: • Bachelor’s or master’s degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, or other related support services areas in lieu of degree is required • Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc. • Has a proven track record of growing a business and leading teams, along with strong financial acumen • Has ability to think quickly, analytically, strategically, and accurately • Shows expert client relationship, influencing, listening, and communications (written and verbal) skills • Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient • Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills • Proficient in the use of Microsoft Suite Apply to TouchPoint today! TouchPoint is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: info.flclearinghouse.com Associates at Touchpoint are offered many fantastic benefits. • Medical • Dental • Vision • Life Insurance/ AD • Disability Insurance • Retirement Plan • Paid Time Off • Paid Parental Leave • Holiday Time Off (varies by site/state) • Personal Leave • Associate Shopping Program • Health and Wellness Programs • Discount Marketplace • Identity Theft Protection • Pet Insurance • Commuter Benefits • Employee Assistance Program • Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. compass-usa.com Applications are accepted on an ongoing basis. Touchpoint maintains a drugfree workplace. Req ID: 1583314 TouchPoint PASCHA A BELNAVIS [[req_classification]]

Requirements

Must-haves

Reports to: Regional Vice President
Leads, manages, and inspires a diverse team of Systems Directors, Sr. Directors, Directors, and their teams, to provide top-notch service
Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications
Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
Serves as representative/brand ambassador to senior clients and acts as escalation point
Works with regional team members to ensure sales and retention process is smooth for all accounts (presentations, negotiations, etc.)
Collaborates with key partners to support regional initiatives
Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time
Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
Ensures consistent and fair administration of all policies and procedures

Nice-to-haves

Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
Has a proven track record of growing a business and leading teams, along with strong financial acumen
Has ability to think quickly, analytically, strategically, and accurately
Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
Proficient in the use of Microsoft Suite
Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
Click here to Learn More about the Compass Story
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates at Touchpoint are offered many fantastic benefits.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: successfactors-unify
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Parental Leave

Wellness