Staff Product Manager - AI / ML

• Own product strategy for customer-facing ML applications in our flagship product, tied to the ecosystem group’s key objectives: customer acquisition cost, cross-sell rates, and engagement
• Design non-deterministic product solutions where models play a central role, and decide where ML adds value
• Define how model performance is measured and evaluated, including measurement for probabilistic outputs
• Run experimentation and testing as a core part of how the team decides what to ship
• Partner with ML engineers and data scientists on requirements and evaluation, and with commercial and CRM teams who are working toward revenue targets
• Translate between technical and non-technical stakeholders, educating partners who don’t have an ML or quantitative background
• Make pragmatic tradeoffs and move quickly, balancing model quality against business needs
• Experience and Skills
• Senior product management experience, with a track record in product growth, experimentation, or data-driven consumer products
• Quantitative background: statistics, measurement for probabilistic systems, or experience with LLM evaluation frameworks
• Ability to make ML-specific product decisions and evaluate model performance (you don’t need to have been a data scientist)
• Experience in consumer-facing product environments with large user bases and mature data and experimentation practices
• Strong communication skills, with patience for teaching non-technical stakeholders
• A flexible, pragmatic mindset: comfortable compromising and moving fast rather than waiting for perfection
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