Job description

Performance and Resiliency Engineering Lead, Merchant Services (Senior Vice President or Executive Director) Merchant Services is hiring an SVP/ED Performance & Resiliency Engineer to improve the performance and stability of critical, high-volume platforms. The role focuses on latency reduction, throughput/TPS improvements, capacity planning, and peak-event readiness , while also strengthening resiliency and release safety. You will partner closely with application development teams and infrastructure/platform engineering to identify bottlenecks across the stack (application/runtime, database, network, compute, and platform), implement durable fixes, and raise engineering standards through technical leadership, mentorship, and strong cross-team collaboration . Key responsibilities • Lead performance engineering efforts: load/stress/soak testing, capacity modeling, performance tuning, and regression prevention (KPIs, guardrails, and acceptance criteria). • Improve production readiness: observability (metrics/logs/traces/APM), actionable alerting, incident triage, and root-cause analysis leading to durable remediation. • Strengthen resiliency patterns: timeouts/retries, circuit breakers, backpressure/rate limiting, graceful degradation, and failover readiness. • Drive safer releases via canary/progressive delivery and automated rollback patterns. • Optimize containerized workloads across EKS (primary) and ECS/other compute where applicable; drive autoscaling strategy and right-sizing. Qualifications • Senior experience in performance engineering for distributed systems and/or SRE-style reliability engineering in production. • Strong cloud/container background (AWS + Kubernetes/EKS; ECS exposure beneficial). • Experience with modern observability tooling (e.g., Datadog, Dynatrace, Grafana, OpenTelemetry, CloudWatch or equivalent). • KEDA and/or Karpenter: large plus. • Akamai: strongly preferred. • Demonstrated ability to lead through influence, mentor engineers, and work effectively across teams. Performance and Resiliency Engineering Lead, Merchant Services (Senior Vice President or Executive Director) Merchant Services seeks an SVP/ED Performance & Resiliency Engineer to improve latency, throughput/TPS, capacity, and peak readiness for high-volume platforms. You’ll partner with application development and infrastructure/platform teams, strengthen observability and incident/RCA practices, and drive canary/progressive delivery across AWS and containerized workloads (EKS primary; ECS/other compute as used). Akamai is strongly preferred; KEDA/Karpenter is a large plus. This role requires strong technical leadership, mentorship, and teamwork.

Requirements

Must-haves

Performance and Resiliency Engineering Lead, Merchant Services (Senior Vice President or Executive Director)
Lead performance engineering efforts: load/stress/soak testing, capacity modeling, performance tuning, and regression prevention (KPIs, guardrails, and acceptance criteria).
Improve production readiness: observability (metrics/logs/traces/APM), actionable alerting, incident triage, and root-cause analysis leading to durable remediation.
Strengthen resiliency patterns: timeouts/retries, circuit breakers, backpressure/rate limiting, graceful degradation, and failover readiness.
Drive safer releases via canary/progressive delivery and automated rollback patterns.
Optimize containerized workloads across EKS (primary) and ECS/other compute where applicable; drive autoscaling strategy and right-sizing.
Senior experience in performance engineering for distributed systems and/or SRE-style reliability engineering in production.
Strong cloud/container background (AWS + Kubernetes/EKS; ECS exposure beneficial).
Experience with modern observability tooling (e.g., Datadog, Dynatrace, Grafana, OpenTelemetry, CloudWatch or equivalent).
KEDA and/or Karpenter: large plus.
Demonstrated ability to lead through influence, mentor engineers, and work effectively across teams.
Performance and Resiliency Engineering Lead, Merchant Services (Senior Vice President or Executive Director)

Nice-to-haves

Akamai: strongly preferred.

Application prep

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Keywords to mirror

awskubernetes

Platform: oracle-cloud
Effort: medium