Instructional Designer, Prime Video, Trust and Safety

• Key job responsibilities
• Design and deliver onboarding, ongoing training, and certification for content analysts across markets.
• Build point-of-work guidance and job aids that analysts use in the moment, not just courses they complete once.
• Use generative AI to author modules, scenarios, quiz banks, and personalized learning paths at speed.
• Stand up realistic AI-driven practice environments where analysts train on synthetic scenarios with instant feedback.
• Measure what your programs actually change — time-to-competency, quality, confidence — not just completion rates.
• Keep learning content current as policies and tools evolve, working closely with Policy, Ops, and Product partners.
• About the team
• Bachelor's degree or equivalent
• 6+ years designing and delivering learning programs in operations, contact center, content moderation, or similar high-judgment environments.
• Hands-on experience using generative AI tools to build learning content — you’ve shipped things, not just experimented.
• Track record of measuring learning against real outcomes, not just satisfaction scores.
• Strong writing and information design skills.
• Experience designing in-product guidance or co-pilot experiences, not just LMS courses.
• Familiarity with content moderation, age rating, or other regulated review work.
• Working knowledge of prompt engineering and how to evaluate AI-generated content.
• Experience training globally distributed teams across languages and markets.
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• USA, TX, Austin - 74,200.00 - 129,800.00 USD annually

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