Job description

At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. As a Wholesale Operations Analyst, you will support operational excellence across WHOOP’s wholesale and retail distribution network. You’ll play a key role in managing order execution, retailer operations, and 3PL coordination across global sales channels. This role is highly cross-functional and ideal for someone who thrives in fast-paced operational environments, enjoys solving problems, and has a strong attention to detail. You’ll work closely with retail partners, third-party logistics providers, and internal teams to ensure accurate order processing, operational visibility, and a seamless retailer experience. RESPONSIBILITIES: - Manage and monitor end-to-end order flow across assigned wholesale and retail channels, including processing and tracking retailer purchase orders between WHOOP systems, 3PLs, and retail partners. - Collaborate with 3PLs and internal teams to support inventory accuracy, transfer order receiving, and order adjustments. - Own day-to-day operational management for assigned international retail accounts, including retailer communication, shipment tracking, routing compliance, and operational issue resolution. - Maintain retailer operational requirements and portal compliance, including shipment documentation, tracking updates, routing guides, and retailer-specific operational inputs. - Support in-transit exception management by monitoring delayed, failed, or at-risk shipments and coordinating resolution across internal and external stakeholders. - Assist in developing and maintaining standardized operational documentation, including retailer SOPs, routing guidance, and process workflows. - Analyze operational performance and identify opportunities to improve order management, fulfillment execution, and inventory visibility QUALIFICATIONS: - 2+ years of experience in Operations, Supply Chain, or Logistics in a multi-channel consumer goods environment. - Strong analytical and problem-solving skills; ability to interpret data and connect it to process improvements. - Strong Microsoft Excel skills are a must. - Detail-oriented and organized, with the ability to manage multiple priorities and deadlines in a fast-paced environment. - Bachelors degree or higher in Supply Chain Management, Operations, Business Administration or a related field. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify e-verify.gov determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for these full-time positions is $90,000-$140,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Requirements

Must-haves

At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP
empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
Manage and monitor end-to-end order flow across assigned wholesale and retail channels, including processing and tracking retailer purchase orders between WHOOP systems, 3PLs, and retail partners.
Collaborate with 3PLs and internal teams to support inventory accuracy, transfer order receiving, and order adjustments.
Own day-to-day operational management for assigned international retail accounts, including retailer communication, shipment tracking, routing compliance, and operational issue resolution.
Maintain retailer operational requirements and portal compliance, including shipment documentation, tracking updates, routing guides, and retailer-specific operational inputs.
Support in-transit exception management by monitoring delayed, failed, or at-risk shipments and coordinating resolution across internal and external stakeholders.
Assist in developing and maintaining standardized operational documentation, including retailer SOPs, routing guidance, and process workflows.
Analyze operational performance and identify opportunities to improve order management, fulfillment execution, and inventory visibility
2+ years of experience in Operations, Supply Chain, or Logistics in a multi-channel consumer goods environment.
Strong analytical and problem-solving skills; ability to interpret data and connect it to process improvements.
Strong Microsoft Excel skills are a must.
Detail-oriented and organized, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Bachelors degree or higher in Supply Chain Management, Operations, Business Administration or a related field.
WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

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