Job description

Primary Function of Position Joining the Ion Clinical Marketing team is an opportunity to develop and execute national and regional strategic marketing initiatives that help hospitals turn their investment in Ion into successful, growing thoracic oncology programs at scale. This role offers the opportunity to lead highly visible events and communications initiatives, working directly with customers and sales teams to shape how lung cancer programs develop across the U.S. This individual will work closely with physicians, healthcare executives, operational leaders, and sales teams to identify successful local best practices and bring them to a broader audience through national and regional peer-to-peer programming. They will develop content and communications strategies tailored to these audiences, equip sales teams with tools to help customers put these practices into action, and create resources to help drive net-new patient volume to Ion programs across the country. They will own assigned initiatives from strategy through execution, with accountability for adoption, impact measurement, and continuous improvement. Essential Job Duties  Discover: Engage multidisciplinary customer stakeholders, commercial teams, and cross- functional partners to understand patient journeys, program needs, and barriers to adoption, growth, and expansion.  Synthesize: Identify common needs and successful practices from customer and field insights that can inform initiatives for broader audiences.  Design: Develop program strategies, curriculum, and learning activities that help customers and sales teams apply insights and implement best practices.  Engage/Promote: Develop and execute integrated internal and external communication and deployment strategies that drive awareness, utilization, and value realization. Independently author communications and marketing content, develop claims and supporting substantiation, and manage regulatory, clinical affairs, and legal review and approval.  Execute: Lead content development and cross-functional implementation of assigned initiatives. Coach customer speakers on presentation structure, content, and delivery, and partner with Field Marketing, Event Management, and Sales to deliver programs, deploy resources, and support customer follow-through.  Evaluate: Measure program and resource utilization and impact using qualitative and quantitative data and customer and field feedback. Manage assigned budgets and identify opportunities to improve results and resource use.  Summarize: Deliver clear, compelling presentations to senior and executive Intuitive leadership and other stakeholders. Report outcomes objectively and translate findings into actionable recommendations. - Refine and Scale: Use results and feedback to improve effectiveness, reinforce adoption, and scale successful approaches. Recommend when to refresh, consolidate, or retire programs and resources. Required Skills, Experience, and Training Professional Expereince: - Minimum of 5 years of experience in marketing, sales, sales training, product management, or hands-on service line development preferred. - Bachelor’s degree in Marketing, Business Administration, Life Sciences, or a related field required; Master’s degree preferred. - Experience coaching physicians and executives on presentation content, structure, and delivery. - Proven track record developing and deploying integrated internal and external communication plans tailored to stakeholder priorities and needs. - Experience independently authoring marketing content, developing claims, mapping supporting substantiation, and managing regulatory, clinical affairs, and legal review. Proficiency in Veeva PromoMats preferred - Demonstrated ability to define success measures, design surveys, and combine customer and field insights with utilization, adoption, and performance data to quantify marketing impact and guide actionable recommendations. - Hands-on experience planning and delivering in-person and virtual education programs, including society events, workshops, and webinars. - Proficiency in Microsoft Office Suite required; experience with Adobe Creative Cloud applications preferred. Soft skills: - Strong discovery and analytical skills, with a deep understanding of customer journeys and healthcare decision-making processes. - Excellent written, verbal, and presentation skills, with the ability to make complex information clear, compelling, and actionable in both in-person and virtual formats. - Strong project management skills, with the ability to coordinate and execute programs through influence vs. authority across a matrixed organization. - Ability to build strong relationships with customers, key opinion leaders, marketing and sales teams, and cross-functional partners - Self-directed, with sound judgment and the ability to solve open-ended problems. - Strong desire to enable others’ success and support sales teams in achieving their goals. - Strong tactical execution skills with a desire to contribute to strategy. Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law. Accommodation & Accessibility Notice: Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

Requirements

Must-haves

Primary Function of Position
Joining the Ion Clinical Marketing team is an opportunity to develop and execute national and
regional strategic marketing initiatives that help hospitals turn their investment in Ion into
successful, growing thoracic oncology programs at scale. This role offers the opportunity to lead
highly visible events and communications initiatives, working directly with customers and sales
teams to shape how lung cancer programs develop across the U.S.
This individual will work closely with physicians, healthcare executives, operational leaders, and
sales teams to identify successful local best practices and bring them to a broader audience
through national and regional peer-to-peer programming. They will develop content and
communications strategies tailored to these audiences, equip sales teams with tools to help
customers put these practices into action, and create resources to help drive net-new patient
volume to Ion programs across the country. They will own assigned initiatives from strategy
through execution, with accountability for adoption, impact measurement, and continuous
improvement.
Essential Job Duties
 Discover: Engage multidisciplinary customer stakeholders, commercial teams, and cross-
functional partners to understand patient journeys, program needs, and barriers to
adoption, growth, and expansion.
 Synthesize: Identify common needs and successful practices from customer and field
insights that can inform initiatives for broader audiences.

Nice-to-haves

management, or hands-on service line development preferred.
required; Master’s degree preferred.
Proficiency in Veeva PromoMats preferred
applications preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

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