Job description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the role At Klaviyo, we're building the platform that helps businesses create and deliver personalized customer experiences at scale, powered by first-party data. We're looking for product designers to help shape that future. This role focuses on delivering polished, user-centered designs for a defined product area by improving usability, reducing friction, and helping customers move faster and make better decisions. Designers at Klaviyo actively use AI throughout their process, from exploring ideas and generating prototypes to refining and shipping high-quality experiences. You'll partner closely with product and engineering to understand problems, iterate on ideas, and deliver meaningful outcomes. This is a role where you'll grow your independence over time. We share work early, iterate often, and prioritize curiosity, collaboration, and craft. What you’ll do Design end-to-end product experiences across Klaviyo’s platform Translate complex workflows into clear, intuitive, well-documented solutions Design AI-assisted experiences that help users create, decide, and act more effectively Prototype and iterate using AI tools alongside traditional design workflows Apply Klaviyo's design systems consistently and contribute feedback to help evolve them Collaborate with PM and engineering from problem definition through launch, with a focus on clear and consistent communication Participate in and conduct customer research and usability testing to validate ideas and connect design decisions to real user needs What you’ll need Excellent design craft with strong fundamentals in visual hierarchy, interaction design, and usability. Ability to translate complexity into clear, polished solutions Experience working with design systems and applying patterns consistently across a product AI fluency. Actively uses tools like Claude, Cursor, v0, or similar to accelerate workflows and prototyping Prototyping mindset. Comfortable moving from concept to prototype to iteration, focused on learning and improving quickly Collaborative approach. Partners closely with product and engineering throughout the design process, shares work regularly, and communicates design rationale clearly Research-driven. Participates in and conducts usability testing and customer conversations to connect design decisions to real user needs and outcomes Adaptability. Proactively seeks out feedback, iterates quickly, and navigates evolving priorities with a positive and curious attitude Nice to have: Experience with complex or data-rich products Familiarity with marketing, messaging, or growth platforms Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $104,000 — $156,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process . For more information about how we process your personal data, see our Job Applicant Privacy Notice . Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Requirements

Must-haves

At Klaviyo, we're building the platform that helps businesses create and deliver personalized customer experiences at scale, powered by first-party data.
This is a role where you'll grow your independence over time. We share work early, iterate often, and prioritize curiosity, collaboration, and craft.
What you’ll do
Design end-to-end product experiences across Klaviyo’s platform
Translate complex workflows into clear, intuitive, well-documented solutions
Design AI-assisted experiences that help users create, decide, and act more effectively
Prototype and iterate using AI tools alongside traditional design workflows
Apply Klaviyo's design systems consistently and contribute feedback to help evolve them
Collaborate with PM and engineering from problem definition through launch, with a focus on clear and consistent communication
Participate in and conduct customer research and usability testing to validate ideas and connect design decisions to real user needs
What you’ll need
Excellent design craft with strong fundamentals in visual hierarchy, interaction design, and usability.
Ability to translate complexity into clear, polished solutions
Experience working with design systems and applying patterns consistently across a product
AI fluency. Actively uses tools like Claude, Cursor, v0, or similar to accelerate workflows and prototyping
Prototyping mindset. Comfortable moving from concept to prototype to iteration, focused on learning and improving quickly
Collaborative approach. Partners closely with product and engineering throughout the design process, shares work regularly, and communicates design rationale clearly
Research-driven. Participates in and conducts usability testing and customer conversations to connect design decisions to real user needs and outcomes
Adaptability. Proactively seeks out feedback, iterates quickly, and navigates evolving priorities with a positive and curious attitude

Nice-to-haves

Experience with complex or data-rich products
Familiarity with marketing, messaging, or growth platforms
Get to Know Klaviyo
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aidesign systems

Platform: greenhouse
Effort: quick