Job description

ABOUT THE ROLE NetBox Labs is hiring a People Operations Manager to run the day to day operations behind a globally distributed team. We are 135 people across the US, UK, Canada, Australia, France, and Spain, and we are still growing. Every hire, change, and exit creates a contract, a benefits enrollment, a system record, and a compliance obligation under that country's rules. This role owns that work, mostly in Justworks and Deel. Most of our headcount is in the US, so that is where the transaction volume sits. Our international population is smaller and considerably more complex, with different filing requirements and employment rules in each country. International work is a meaningful share of this job, not an occasional task. You will also build. You will help us consolidate into a single system of record and keep people data clean enough so that the team can plan against it. You will stand up the operational infrastructure behind our leveling and compensation framework, and you will automate the manual cycles that currently take a week every quarter. You will work directly with the VP of People with real ownership of how the work gets done rather than a queue of tasks to route. WHO THIS IS FOR This role is for someone who takes real pride in the craft of operations. You are fast and precise inside an HR system and you trust the record you leave behind. You notice when two systems disagree and you want to know why. You also spot the problem behind the ticket. When something breaks twice you come back with a fix and a recommendation instead of a flag. Hand you a messy, half-defined project and you turn it into a plan. You already use AI in your own work and you would rather teach a tool to handle the repetitive part than build a better spreadsheet. Much of this work is detailed, and it matters most when nobody has to think about it. This role is focused on making the operational foundation solid, with real latitude in how you get there. WHAT YOU WILL OWN Employee lifecycle operations - Own new hire setup end to end in Justworks, including onboarding records, and tax setup, benefits enrollment, and systems access - Own exits end to end, including termination processing, final pay, benefits continuation, equity coordination with Finance, and access removal - Process every employee change, including comp, title, level, manager, location, and employment status, with clean documentation behind each one - Manage employment documentation, contracts, amendments, and letters across our US and international entities - Serve as first line support for employee questions on pay, benefits, leave, time off, and policy - Maintain and improve the people operations knowledge base and process documentation International employment and compliance - Own the people compliance calendar across every country we operate in, including filings, registrations, statutory deadlines, and annual returns - Run the operational relationship with our EOR partners, including hires, changes, exits, invoicing, and issue resolution - Track country specific employment requirements, including statutory leave, notice, probation, and termination rules, and escalate to Legal where judgment is needed - Support new country openings end to end from the operational side, working with our EOR and legal partners - Serve as the operational point of contact for our EMEA and APAC employees - Keep employee records accurate, complete, and audit ready across every entity Benefits administration - Administer US and international benefits day to day, including enrollments, changes, terminations, invoicing, and vendor coordination - Execute open enrollment, from setup and communications through employee support and audit - Administer leaves of absence in coordination with our PEO, EOR, and Legal Systems and data - Own data integrity in our HR system of record, including audits, permissions, workflows, and integrations - Execute our consolidation onto a single global system of record, partnering with the VP of People on sequencing - Build and maintain recurring people reporting, including headcount, attrition, and org data used by Finance and leadership - Maintain the level, band, and job architecture data behind our leveling and compensation framework, so the numbers leadership plans against hold up - Automate manual work. If a process runs on a spreadsheet and a calendar reminder, redesign it with the tools available, AI included - Use AI in the operational work you own, including drafting documentation and letters, summarizing country policy differences, auditing records against source systems, and first-pass reporting - Bring what works back to the People team as prompts, templates, and short walkthroughs, so the whole team gets faster WHAT YOU BRING - 4+ years in people operations, ideally in a high growth software company under 500 people - Direct, hands on experience running people operations for a multi country workforce. UK and US required. Canada, EU, or APAC a strong plus - Benefits administration experience, including running a PEO or HRIS platform as the system of record. Justworks is a strong plus - Fluency with spreadsheets and HR data - Working fluency with AI tools in day to day operational work, with specific examples of what you automated or made faster - Follow through. Things you own do not fall through, and you close the loop without being asked - Excellent judgment with confidential information - Clear, direct written communication NICE TO HAVE - Total rewards exposure such as comp cycle admin or benefits renewal support - Experience with an HRIS migration or consolidation - Familiarity with Deel, Culture Amp, Carta, or Ashby - Working knowledge of international employment mechanics, including EOR models, statutory entitlements, and country level filing obligations OUR STACK - Justworks, US PEO - Justworks International and Deel, international employment - Culture Amp, performance management - Carta, equity - Ashby, recruiting - Notion and Slack, everything else ABOUT NETBOX LABS: NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community. NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox. NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital. OUR CULTURE AND VALUES: - We own and solve problems with high attention to detail. - Our open source contributors, users, customers & team are all part of our community. When our community wins, we win. - We prioritize simplicity and think twice before adding complexity - Clear communication helps keep our team aligned and collaborating smoothly. NetBox Labs is proud to be an equal opportunity employer. We believe diverse teams build better software, and we welcome applicants of every race, color, religion, gender identity, sexual orientation, national origin, age, disability, and veteran status. If you need accommodation at any point in the process, just let us know.

Requirements

Must-haves

Much of this work is detailed, and it matters most when nobody has to think about it. This role is focused on making the operational foundation solid, with real latitude in how you get there.
Employee lifecycle operations
Own new hire setup end to end in Justworks, including onboarding records, and tax setup, benefits enrollment, and systems access
Own exits end to end, including termination processing, final pay, benefits continuation, equity coordination with Finance, and access removal
Process every employee change, including comp, title, level, manager, location, and employment status, with clean documentation behind each one
Manage employment documentation, contracts, amendments, and letters across our US and international entities
Serve as first line support for employee questions on pay, benefits, leave, time off, and policy
Maintain and improve the people operations knowledge base and process documentation
International employment and compliance
Own the people compliance calendar across every country we operate in, including filings, registrations, statutory deadlines, and annual returns
Run the operational relationship with our EOR partners, including hires, changes, exits, invoicing, and issue resolution
Track country specific employment requirements, including statutory leave, notice, probation, and termination rules, and escalate to Legal where judgment is needed
Support new country openings end to end from the operational side, working with our EOR and legal partners
Serve as the operational point of contact for our EMEA and APAC employees
Keep employee records accurate, complete, and audit ready across every entity
Benefits administration
Administer US and international benefits day to day, including enrollments, changes, terminations, invoicing, and vendor coordination
Execute open enrollment, from setup and communications through employee support and audit
Administer leaves of absence in coordination with our PEO, EOR, and Legal
Systems and data

Nice-to-haves

Total rewards exposure such as comp cycle admin or benefits renewal support
Experience with an HRIS migration or consolidation
Familiarity with Deel, Culture Amp, Carta, or Ashby
Working knowledge of international employment mechanics, including EOR models, statutory entitlements, and country level filing obligations

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ashby
Effort: quick