Job description

All Options is looking for an experienced system support engineer to join our team in Austin, TX. You'll be the person who understands our trading stack end to end, knows the systems it depends on, and acts when something is wrong during the trading day. From day one, you will work closely with traders and engineers on the trading floor, staying close to critical systems and the people who rely on them. Whether you’re resolving urgent production issues, enabling seamless trade execution, or diving deep into system behavior to identify and address root causes, your impact will be immediate. Key Responsibilities: Diagnose and resolve production issues across proprietary trading systems under live market conditions; order entry, market data, execution, risk, and the infrastructure underneath Own incident response end to end: triage, escalation, timelines, postmortems, and the follow-up engineering that prevents recurrence Build and enhance monitoring tools and dashboards to correlate system performance with trading outcomes, including alerting and automation Play an active role in growing the system, adding new products and onboarding new exchanges Drive continuous improvement and assess the team's tools, workflows, and operational processes Key Requirements: Bachelor's degree in Computer Science or equivalent field of study 5 or more years’ experience in technical support Proficiency in scripting and automation (e.g. Python, Shell) and experience with version control systems such as Git Strong understanding and hands-on experience with Linux OS Ability to communicate clearly with both traders and developers and to collaborate effectively in a fast-paced environment Experience in leading a customer support team is a plus Experience with C++ or Rust is a plus Previous experience in a financial or trading environment is a plus Why Join All Options? At All Options we offer a dynamic collaborative environment where ambition is rewarded and growth is real. Enjoy a competitive salary, bonus opportunities, 25 days PTO, paid medical, dental, and vision benefits package, 401(k) employer sponsored contributions, and in-house meals and snacks. And because wins deserve celebrating, we bring the team together for monthly drinks and festivities. Join us and help shape what’s next! Apply Now! If this sounds like your next challenge, submit your resume and cover letter. Our team will carefully review your application and will contact you if you meet the requirements. All applicants must be currently authorized to work in the United States. This role is not eligible for visa sponsorship. Equal Opportunity Employer All Options is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information or any other protected status under applicable law. All employment decisions are based on qualification, merit, and business need.

Requirements

Must-haves

Diagnose and resolve production issues across proprietary trading systems under live market conditions; order entry, market data, execution, risk, and the infrastructure underneath
Own incident response end to end: triage, escalation, timelines, postmortems, and the follow-up engineering that prevents recurrence
Build and enhance monitoring tools and dashboards to correlate system performance with trading outcomes, including alerting and automation
Play an active role in growing the system, adding new products and onboarding new exchanges
Drive continuous improvement and assess the team's tools, workflows, and operational processes
Bachelor's degree in Computer Science or equivalent field of study
5 or more years’ experience in technical support
Proficiency in scripting and automation (e.g. Python, Shell) and experience with version control systems such as Git
Strong understanding and hands-on experience with Linux OS
Ability to communicate clearly with both traders and developers and to collaborate effectively in a fast-paced environment
Why Join All Options?
If this sounds like your next challenge, submit your resume and cover letter. Our team will carefully review your application and will contact you if you meet the requirements.
All applicants must be currently authorized to work in the United States.

Nice-to-haves

Experience in leading a customer support team is a plus
Experience with C++ or Rust is a plus
Previous experience in a financial or trading environment is a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

pythonrust

Platform: bamboohr
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto