Join Bell Partners and be a difference maker.
At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000 homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact.
As a Resident Services Consultant with Bell, you will have primary responsibilities as they pertain to interfacing with residents in the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases under the supervision of the Resident Services Manager. This position will provide excellent customer service to all residents, prospects, and visitors to the community.
What we can offer you:
Opportunities for career growth
Total rewards benefits package
Family health insurance, 401(k) match, Vacation, Personal Days, and Sick time
Customized training programs
Associate referral bonus plan
Diverse, equitable, and inclusive work environment
A culture that empowers you to make a difference
What you’ll do to make a difference:
Respond to residential complaints and concerns in a timely and professional manner
Plan events and create social media post
Maintain a professional, friendly atmosphere in the office and public access areas
Complete, coordinate, and track progress of all work requests
Greet current and potential residents and assist with questions
Follow up on service requests to ensure satisfaction
Call move-ins shortly after the move-in for an introduction and to ensure residents’ satisfaction
Pull and log keys for vendors as required
Share ideas for improving resident satisfaction with the Resident Services Manager and/or community manager
Follow Fair Housing Standards in all matters when working with prospects and residents
Follow up with residents throughout their lease terms and coordinate the renewal process for each lease
Provide clerical support such as maintaining the filing system, ordering office supplies, and refreshments as needed
Regular attendance and punctuality
What you bring to our team:
BA/BS in business, sales, or related field, relevant experience, or a combination
2 years of multi-family leasing experience or 2 years of B2B selling experience desired
Excellent oral and written skills
Strong working knowledge of MS Office Suite preferred
Strong interpersonal skills and ability to work on a team
Professional image and organization
Physical requirements of the job:
Walking, bending, reaching, climbing, and lifting to 30 lbs.
Ability to work with mechanical and electrical equipment, as well as hazardous materials
Must be comfortable with heights and moving heavy objects
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Compensation Range
Hourly: $22.00 - $25.00
Incentive compensation opportunities are available and are performance based.
About Bell Partners
Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference.
Join Bell to be a difference maker. Apply today!
Bell Partners reserves the right to amend this job description at any time. We are an Equal Opportunity Employer.