Job description

Voleon is a technology company that applies state-of-the-art AI and machine learning techniques to real-world problems in finance. For nearly two decades, we have led our industry and worked at the frontier of applying AI/ML to investment management. We have become a multibillion-dollar asset manager, and we have ambitious goals for the future. Your colleagues will include internationally recognized experts in artificial intelligence and machine learning research as well as highly experienced finance and technology professionals. In addition to our enriching and collegial working environment, we offer highly competitive compensation and benefits packages, technology talks by our experts, a beautiful modern office, daily catered lunches, and more. Voleon is looking for a Systems Administrator to join our Corporate IT Services (Corp-ITS) team and play a critical role in the operation, support, and continuous improvement of our enterprise IT infrastructure. This position emphasizes platform operations, endpoint management, and technical support, while also building automation and tooling to streamline IT service delivery across the organization. In this role, you will be directly involved in supporting the firm's software engineering, quantitative research, and financial operations teams. You will balance day-to-day operational excellence with hands-on user support, serving as an escalation resource and coach for the End User Support team while helping to drive efficiency through automation in a fast-paced, high-performance environment. RESPONSIBILITIES - Manage SaaS platforms (Microsoft 365/Entra ID, Slack, Zoom) including user administration, provisioning, and license management - Provide technical support and escalation for the End User Support team. Resolve complex issues, assist with challenging requests, and coach service desk engineers - Own employee technology lifecycle including provisioning workflows, hardware inventory, device refresh programs, and secure offboarding - Maintain IT infrastructure including backup systems, server operations, and network services in partnership with Engineering - Administer endpoint management platforms (Jamf Pro, Intune) including policies, software deployment, security enforcement, and fleet updates - Build automation and tooling using scripting (PowerShell, Python, Bash) to streamline operations and reduce manual work - Create operational documentation (runbooks, standards, guides). Partner with Engineering on infrastructure projects REQUIREMENTS - 3-5+ years in IT systems administration, platform operations, and user support - Strong proficiency in macOS and Windows endpoint administration - Solid experience with endpoint management platforms (Jamf Pro, Intune) - Working knowledge of Microsoft 365/Entra ID administration - Proficiency in at least one scripting language (PowerShell, Python, Bash) - Understanding of networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and directory services (Active Directory, Entra ID, LDAP) - Familiarity with backup and disaster recovery solutions (Veeam, Time Machine) - Experience with collaboration platforms (Slack, Zoom, Google Workspace) - Strong problem-solving and diagnostic skills. Excellent communication for coaching team members - Ability to manage multiple priorities and balance operational work with support requests - Customer-focused, service-oriented, with the ability to work in a team environment PREFERRED QUALIFICATIONS - Atlassian suite (Jira, Confluence, JSM) background - Apple Business Manager and DEP/ADE experience - Linux administration (RHEL, Ubuntu) - IT certifications (ACSP, Microsoft 365, Jamf, CompTIA) - Experience mentoring or coaching junior IT staff - Financial services or regulated industry experience “FRIENDS OF VOLEON” CANDIDATE REFERRAL PROGRAM If you have a great candidate in mind for this role and would like to have the potential to earn $15,000 if your referred candidate is successfully hired and employed by The Voleon Group, please use this form voleon.com to submit your referral. For more details regarding eligibility, terms and conditions please make sure to review the Voleon Referral Bonus Program voleon.com. EQUAL OPPORTUNITY EMPLOYER The Voleon Group is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.

Requirements

Must-haves

Manage SaaS platforms (Microsoft 365/Entra ID, Slack, Zoom) including user administration, provisioning, and license management
Provide technical support and escalation for the End User Support team. Resolve complex issues, assist with challenging requests, and coach service desk engineers
Own employee technology lifecycle including provisioning workflows, hardware inventory, device refresh programs, and secure offboarding
Maintain IT infrastructure including backup systems, server operations, and network services in partnership with Engineering
Administer endpoint management platforms (Jamf Pro, Intune) including policies, software deployment, security enforcement, and fleet updates
Build automation and tooling using scripting (PowerShell, Python, Bash) to streamline operations and reduce manual work
Create operational documentation (runbooks, standards, guides). Partner with Engineering on infrastructure projects
3-5+ years in IT systems administration, platform operations, and user support
Strong proficiency in macOS and Windows endpoint administration
Solid experience with endpoint management platforms (Jamf Pro, Intune)
Working knowledge of Microsoft 365/Entra ID administration
Proficiency in at least one scripting language (PowerShell, Python, Bash)
Understanding of networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and directory services (Active Directory, Entra ID, LDAP)
Familiarity with backup and disaster recovery solutions (Veeam, Time Machine)
Experience with collaboration platforms (Slack, Zoom, Google Workspace)
Strong problem-solving and diagnostic skills. Excellent communication for coaching team members
Ability to manage multiple priorities and balance operational work with support requests
Customer-focused, service-oriented, with the ability to work in a team environment

Nice-to-haves

Atlassian suite (Jira, Confluence, JSM) background
Apple Business Manager and DEP/ADE experience
Linux administration (RHEL, Ubuntu)
IT certifications (ACSP, Microsoft 365, Jamf, CompTIA)
Experience mentoring or coaching junior IT staff
Financial services or regulated industry experience

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Keywords to mirror

aimachine learningmlpythonjira

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