Job description

The Role Are you a Salesforce expert who’s a strong communicator and likes to think critically? Join our Life Sciences team as a Senior Salesforce Business Systems Analyst , serving as a key liaison between business stakeholders and IT to lead system enhancements, releases, and process improvements. In this role, you will translate complex business needs into effective solutions, lead testing and training efforts, and drive ongoing system adoption. You will also serve as a resource to other Business Systems Analysts, providing guidance, support, and knowledge sharing. Location: *This is a hybrid position, must be within a commutable distance to Mentor, Ohio with expectation to be on-site 2 days per week. This role is not eligible for Visa Sponsorship or H1B Transfer. What You'll Do • Partner with business leaders and IT to identify system needs, enhancements, and process improvement opportunities. • Lead requirements gathering and develop user stories, functional requirements, process documentation, and system specifications. • Help prioritize and coordinate Salesforce releases, upgrades, enhancements, and testing. • Troubleshoot complex system issues, identify root causes, and drive solutions. • Lead user training and communications to support system changes and ongoing adoption. • Identify opportunities to automate and improve business processes. • Serve as a subject matter resource and provide guidance and training to other Business Systems Analysts. Education Degree Bachelor's Degree The Experience and Skills Required • Bachelor's Degree required • Minimum of 5 years related Salesforce experience required • Experience gathering requirements, writing user stories, documenting business processes, and supporting system implementations. • Strong analytical, problem-solving, communication, and stakeholder management skills. • Ability to independently manage priorities and lead initiatives through completion. • Ability to analyze and map complex field service workflows • Strong communication, problem solving, collaboration, critical thinking, and stakeholder management skills • Proficiency with Microsoft Office products and Oracle (or similar ERP system) • Strong organization, planning, and analytical skills • Demonstrates initiative and adaptability, and develops innovative solutions to problems • Builds and maintains positive relationships with internal and external customers Preferred Experience • Salesforce Certified Business Analyst or other Salesforce certification. • Salesforce Field Service experience (scheduling, Mobile, Dispatch Console, Assets, Work Orders) preferred • Experience with Jira, Oracle or similar ERP systems, and business intelligence/reporting tools. • 2 years of analysis-related or project management experience preferred Pay range for this opportunity is $83,000.000 - $110,000.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com . If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Requirements

Must-haves

Location: *This is a hybrid position, must be within a commutable distance to Mentor, Ohio with expectation to be on-site 2 days per week.
Partner with business leaders and IT to identify system needs, enhancements, and process improvement opportunities.
Lead requirements gathering and develop user stories, functional requirements, process documentation, and system specifications.
Help prioritize and coordinate Salesforce releases, upgrades, enhancements, and testing.
Troubleshoot complex system issues, identify root causes, and drive solutions.
Lead user training and communications to support system changes and ongoing adoption.
Identify opportunities to automate and improve business processes.
Serve as a subject matter resource and provide guidance and training to other Business Systems Analysts.
Education Degree
Bachelor's Degree
The Experience and Skills Required
Bachelor's Degree required
Minimum of 5 years related Salesforce experience required
Experience gathering requirements, writing user stories, documenting business processes, and supporting system implementations.
Strong analytical, problem-solving, communication, and stakeholder management skills.
Ability to independently manage priorities and lead initiatives through completion.
Ability to analyze and map complex field service workflows

Nice-to-haves

Salesforce Certified Business Analyst or other Salesforce certification.
Salesforce Field Service experience (scheduling, Mobile, Dispatch Console, Assets, Work Orders) preferred
Experience with Jira, Oracle or similar ERP systems, and business intelligence/reporting tools.
2 years of analysis-related or project management experience preferred
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

jira

Platform: phenom
Effort: medium