Job description

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles airwallex.com to see it in full. HOW YOU'LL MAKE IMPACT You’ll own customer success from day zero for T:0’s AI-native accounting platform, helping finance leaders turn complex accounting workflows into reliable, measurable operational outcomes. - Partner directly with founders, accountants, and mid-market Controllers to translate accounting policies such as ASC 606 into automated logic, configure and tune AI financial agents, and map account structures to each customer’s business rules and data pipelines. - Build evidence-based onboarding strategies and repeatable deployment playbooks that reduce friction and accelerate time to value across customers ranging from founder-led startups to established mid-market businesses. - Act as the internal customer advocate by partnering with Product, Engineering, and GTM to improve workflows and ensure customer needs are represented in product development. - Track usage, proactively mitigate risks, identify expansion opportunities, and drive long-term platform adoption. You’ll work from our San Francisco office three days a week. WHAT WE'RE LOOKING FOR Essentials - Strong background in accounting or finance, including a solid grasp of revenue recognition, ASC 606, and modern ERP systems. - Ability to speak fluently about accounting with Controllers and about data and APIs with Engineers. - Experience working directly with customers in customer success, implementations, technical account management, product operations, or a related function. - Experience applying an accounting or finance background to customer deployments, operational workflows, or product adoption. - Exceptional organisational skills and a track record of managing complex stakeholder environments and delivering against aggressive deadlines. - Comfort solving ambiguous problems and taking ownership in a high-impact, 0-to-1 environment. - Strong interest in emerging technology, including the ability to prompt, configure, and optimise autonomous systems for complex, deterministic financial rules. Preferred - CPA license or substantial experience in audit, including Big Four experience, revenue management, or accounting leadership. - Ability to independently use analytics platforms to interpret platform health, onboarding data, and user behaviour. YOU'LL THRIVE HERE IF - You’re comfortable owning the roadmap yourself. - You own the outcome and you don't wait for permission to fix what's broken. - You're excited by a category that hasn't been won yet, and want to be early enough to shape it. - You’re comfortable with ambiguity. Give you a problem, not a prescription, and you'll run with it. - You connect dots across functions and hold the big picture without losing grip on the details. LEARN MORE ABOUT YOUR TEAM T:0's mission is to make finance run itself. We're building an AI-native accounting platform that closes the books, reconciles, and reports continuously, so founders can stop managing their finances and start using them to run the business. The hard part isn't adding AI to accounting. It's making AI you can trust with the books. We use AI to understand how a business works, then run the actual accounting on strict, checkable rules, and no black box deciding the numbers. That's why customers pick us over both the legacy tools they've outgrown and the AI wrappers they don't trust. And bookkeeping is just the start: we're building toward a full financial operating system for how companies account, plan, and operate. The team is small, elite, and builder-focused, led by operators with a track record of shipping AI products at scale. We sit inside Airwallex, which means startup speed with a scaled company's infrastructure, distribution, and capital behind us. You'll work directly from real customer pain, own outcomes end to end, and ship fast. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com airwallex.com email address. Please apply only through careers.airwallex.com careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Requirements

Must-haves

You’ll own customer success from day zero for T:0’s AI-native accounting platform, helping finance leaders turn complex accounting workflows into reliable, measurable operational outcomes.
Build evidence-based onboarding strategies and repeatable deployment playbooks that reduce friction and accelerate time to value across customers ranging from founder-led startups to established mid-market businesses.
Act as the internal customer advocate by partnering with Product, Engineering, and GTM to improve workflows and ensure customer needs are represented in product development.
Track usage, proactively mitigate risks, identify expansion opportunities, and drive long-term platform adoption.
You’ll work from our San Francisco office three days a week.
Strong background in accounting or finance, including a solid grasp of revenue recognition, ASC 606, and modern ERP systems.
Ability to speak fluently about accounting with Controllers and about data and APIs with Engineers.
Experience working directly with customers in customer success, implementations, technical account management, product operations, or a related function.
Experience applying an accounting or finance background to customer deployments, operational workflows, or product adoption.
Exceptional organisational skills and a track record of managing complex stakeholder environments and delivering against aggressive deadlines.
Comfort solving ambiguous problems and taking ownership in a high-impact, 0-to-1 environment.
Strong interest in emerging technology, including the ability to prompt, configure, and optimise autonomous systems for complex, deterministic financial rules.
You’re comfortable owning the roadmap yourself.
You own the outcome and you don't wait for permission to fix what's broken.
You're excited by a category that hasn't been won yet, and want to be early enough to shape it.
You’re comfortable with ambiguity. Give you a problem, not a prescription, and you'll run with it.
You connect dots across functions and hold the big picture without losing grip on the details.
APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS

Nice-to-haves

CPA license or substantial experience in audit, including Big Four experience, revenue management, or accounting leadership.
Ability to independently use analytics platforms to interpret platform health, onboarding data, and user behaviour.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ashby
Effort: quick

Benefits

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