Job description

The Luxury Sales Manager is an entry to mid level Sales position and provides comprehensive administrative and operational support to the Luxury Sales team through account management, reporting, client communications, and project coordination. This role is responsible for maintaining CRM data integrity, processing luxury inquiries and direct bookings, preparing sales materials and reports, coordinating VIP guest experiences, managing events and site inspections, and serving as a liaison between Sales, Revenue Management, Reservations, Operations, and Marketing. The Luxury Sales Manager ensures the seamless execution of sales initiatives, partner programs, and guest experiences while supporting the department's overall revenue and business objectives. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while serving as a key liaison between the Guest, Client, Luxury Sales, Reservations, Revenue Management, Marketing, and Hotel Operations. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. This is an in person/in office position. • Provide daily administrative support to the Luxury Sales team. • Maintain accurate account records, contacts, and production data within CRM systems. • Prepare sales presentations, proposals, contracts, and partner communications. • Organize calendars, meeting schedules, and travel arrangements as needed. • Maintain department files, reports, and sales documentation. • Luxury call intake, converting inquiries, processing direct bookings. • Compile weekly, monthly, and quarterly production reports. • Track account performance, booking trends, and market share data. • Assist in preparing budgets, forecasts, and business reviews. • Monitor luxury partner production and identify reporting discrepancies. • Coordinate VIP arrivals, amenities, and special guest requests. • Communicate guest preferences to operational departments. • Track and follow up on VIP issues, resolutions, and service recoveries. • Assist with itinerary planning and pre-arrival communications for key guests. • Coordinate client events, webinars, site inspections, and familiarization trips. • Manage event logistics, invitations, attendee tracking, and follow-up communications. • Prepare meeting agendas, minutes, and action plans. • Support trade show and sales mission planning. • Coordinate client events, webinars, site inspections, and familiarization trips. • Manage event logistics, invitations, attendee tracking, and follow-up communications. • Prepare meeting agendas, minutes, and action plans. • Support trade show and sales mission planning. • Act as a liaison between Luxury Sales, Reservations, Revenue Management, Hotel Operations, and Marketing. VIP & Guest Experience Support • Coordinate VIP arrivals, amenities, and special guest requests. • Communicate guest preferences to operational departments. • Track and follow up on VIP issues, resolutions, and service recoveries. • Assist with itinerary planning and pre-arrival communications for key guests. • Assist with internal project tracking • Excellent organizational, planning, and time management skills. • Strong written, verbal, and professional communication skills and demeanor. • Exceptional administrative skills with strong attention to detail. • Ability to multitask, manage timelines and deliverables, and prioritize effectively in a fast-paced environment. • Ability to maintain discretion and confidentiality when handling sensitive information. • Strong relationship management skills with the ability to build internal partnerships and work effectively across departments. • Experience with reporting, analysis, and project coordination. • Strong guest service focus and commitment to supporting team objectives. • Sound judgment, decision-making, and problem-solving skills. • Ability to anticipate issues, independently resolve routine challenges, and escalate matters when appropriate. • Considers the impact of decisions on guests, partners, and the organization. • Demonstrates professionalism, consistency, and good judgment when handling complex operational, guest, and employee matters. • Influences and collaborates effectively without direct authority. • Highly engaged, approachable, collaborative, and committed to fostering a respectful team environment. • Mature, confident, patient, and emotionally intelligent, with exceptional interpersonal presence. • Must be able to work flexible hours, including evenings and weekends. • Ability to manage multiple priorities and heavy business volumes under tight deadlines. • Ability to handle sensitive guest and team member situations in a timely and professional manner. • Must be able to tolerate areas containing secondhand smoke. • Must be able to lift and carry up to 35 pounds. • Must be able to bend, crouch, kneel, twist, and work at a desk or counter while performing job duties. • Must be able to respond to visual and auditory cues. • Must possess manual dexterity sufficient to operate office equipment. • Must be able to communicate effectively in person and by telephone with guests and team members. • Must be able to recognize and respond to individuals requiring assistance. • Must be able to maneuver throughout the office and property. ADDITIONAL REQUIREMENTS • Bachelor's degree preferred or equivalent hospitality experience. • 3+ years of hospitality, luxury travel, sales support, or administrative experience. • Strong proficiency in Microsoft Office Suite, especially Excel and PowerPoint. • Experience with CRM and hotel sales platforms preferred. • Able to effectively communicate in English, in both written and oral forms. • Experience working in the following sectors/areas: Personal Assistant, Guest Service, Guest Relations, Lifestyle and/or Account Management, Luxury Travel. • Long term growth within the luxury hospitality market sector

Requirements

Must-haves

The Luxury Sales Manager ensures the seamless execution of sales initiatives, partner programs, and guest experiences while supporting the department's overall revenue and business objectives.
All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. This is an in person/in office position.
Provide daily administrative support to the Luxury Sales team.
Maintain accurate account records, contacts, and production data within CRM systems.
Prepare sales presentations, proposals, contracts, and partner communications.
Organize calendars, meeting schedules, and travel arrangements as needed.
Maintain department files, reports, and sales documentation.
Luxury call intake, converting inquiries, processing direct bookings.
Compile weekly, monthly, and quarterly production reports.
Track account performance, booking trends, and market share data.
Assist in preparing budgets, forecasts, and business reviews.
Monitor luxury partner production and identify reporting discrepancies.
Coordinate VIP arrivals, amenities, and special guest requests.
Communicate guest preferences to operational departments.
Track and follow up on VIP issues, resolutions, and service recoveries.
Assist with itinerary planning and pre-arrival communications for key guests.
Coordinate client events, webinars, site inspections, and familiarization trips.
Manage event logistics, invitations, attendee tracking, and follow-up communications.
Prepare meeting agendas, minutes, and action plans.
Support trade show and sales mission planning.
Coordinate client events, webinars, site inspections, and familiarization trips.
Manage event logistics, invitations, attendee tracking, and follow-up communications.

Nice-to-haves

Bachelor's degree preferred or equivalent hospitality experience.
Experience with CRM and hotel sales platforms preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium