Digital Product Designer - Digital and Technology Partners at Mount Sinai Health System

Job description

Digital Product Designer - Digital and Technology Partners - Onsite/Hybrid This role requires the ability to periodically work at the office which is located at 150 E 42nd Street, New York, NY 10017 We are looking for a hard-working and high-aptitude Digital Product Designer. From Day 1, you will play a critical role in designing digital experiences for patients, providers, and staff. You will have significant responsibilities and impact. This is a full-stack design role, but please note that we use vendor software, rather than custom development. This role focuses more on UX research, strategy, and service design across technology and operations workflows, and less on application UX/UI design. Discover User Opportunities: o Collaborate closely with Product Managers to discover, validate, and prioritize the most impactful user problems to solve o Conduct user research with patients, staff, providers, and other stakeholders o Translate insights into actionable opportunities in the problem and solution spaces, using qualitative and quantitative methods, including user interviews, usability testing, surveying, and analysis o Conduct market and competitor research to identify trends and opportunities to inform design and strategy decisions Execute Service Design: o Develop and validate personas, journey maps, and touchpoints o Develop service blueprints to understand operations, clinical, and technical systems o Design ideal and holistic persona experiences across a complex ecosystem o Work across various digital products and domains, adapting to diverse project needs Review and Improve UX/UI Designs: o Review, customize, or improve digital product designs in collaboration with Product Owners and software vendors o Advocate for human-centered design throughout the product development process o Improve the accessibility of experiences for all users, adhering to best practices and guidelines Collaborate with stakeholders and improve how we work o Seek input and buy-in, inform, and partner with a wide range of multidisciplinary stakeholders across digital, technology, project and program management, operations, clinical, and marketing team o Help improve our design processes, systems, and tooling Desired Qualities • High-Agency: Driven, hard-working, proactive, sense of ownership and personal responsibility, and persevering • Curious: Eager to learn, inquisitive, focused, and engaged • Analytical: Sharp cognitive abilities, including ability to comprehend, analyze data, and solve complex problems • Results-Oriented: Action-oriented, high-standard for quality, effective, and precise attention to detail • Effective Communicator: Empathetic listener with strong written and verbal communication skills • Advanced Social-Emotional Skills: Relationship-driven, positive, collaborative, humble, and patient Key Tools • Figma • Mural • UserTesting • Atlassian products (e.g., Jira, Confluence) Minimum Education • Bachelor's Degree Minimum Experience • Four or more years of related experience • 1-2 years of direct experience in digital product design or related field strongly preferred • Healthcare knowledge is preferred but not required Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $120,000.00 - $180,060.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Non-Bargaining Unit, M5L - HSO Digital Experience - MSH, Mount Sinai Hospital

Requirements

Must-haves

Digital Product Designer - Digital and Technology Partners - Onsite/Hybrid
o Collaborate closely with Product Managers to discover, validate, and prioritize the most impactful user problems to solve
o Conduct user research with patients, staff, providers, and other stakeholders
o Translate insights into actionable opportunities in the problem and solution spaces, using qualitative and quantitative methods, including user interviews, usability testing, surveying, and analysis
o Conduct market and competitor research to identify trends and opportunities to inform design and strategy decisions
o Develop and validate personas, journey maps, and touchpoints
o Develop service blueprints to understand operations, clinical, and technical systems
o Design ideal and holistic persona experiences across a complex ecosystem
o Work across various digital products and domains, adapting to diverse project needs
o Review, customize, or improve digital product designs in collaboration with Product Owners and software vendors
o Advocate for human-centered design throughout the product development process
o Improve the accessibility of experiences for all users, adhering to best practices and guidelines
Collaborate with stakeholders and improve how we work
o Seek input and buy-in, inform, and partner with a wide range of multidisciplinary stakeholders across digital, technology, project and program management, operations, clinical, and marketing team
o Help improve our design processes, systems, and tooling
Desired Qualities
High-Agency: Driven, hard-working, proactive, sense of ownership and personal responsibility, and persevering
Curious: Eager to learn, inquisitive, focused, and engaged
Analytical: Sharp cognitive abilities, including ability to comprehend, analyze data, and solve complex problems
Results-Oriented: Action-oriented, high-standard for quality, effective, and precise attention to detail
Effective Communicator: Empathetic listener with strong written and verbal communication skills
Advanced Social-Emotional Skills: Relationship-driven, positive, collaborative, humble, and patient

Nice-to-haves

1-2 years of direct experience in digital product design or related field strongly preferred
Healthcare knowledge is preferred but not required

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

accessibilityfigmajira

Platform: oracle-cloud
Effort: medium