IT Customer Support Specialist at Honeywell Aerospace

Job description

This role will be reporting to Sr. Supervisor Service Delivery East Coast End-User Support team. 10% or less travel may be required. Role will be responsible for IT critical site support, located in Lancaster, PA. Supporting mixed network environment, meeting the need of the business user, software and peripheral equipment and the documentation of practices relating to these technologies. As applicable updates knowledge base articles. Role will also support new hire onboarding. Ensuring all IT services are provided to the new hire(s) on Day 1. KEY RESPONSIBILITIES • AZURE/Active Directory; add new systems to the network; unlock/reset user account password • Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems • Network; patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables; ability to troubleshoot with Netscout network analyzer • VOIP (ZOOM, Teams) phone system admin experience; troubleshoot phone connectivity issues, programming extension changes; deploying new services. • Software; install/deploy licensed software on workstations; ensure software asset management policies are followed. • Provision/Deployments; Provision user workstations using Dell LTP documented process, have knowledge of deploying systems imaging tools such as Acronis with current OS patches for new and older systems; imaging and inventory new systems for stock; collect and dispose of obsolete equipment abiding by the IT Asset Management Policy/SOP. • Security Patching; ensure user workstations are up to date with all security patches currently reported as necessary • Virus/spam protection High Proficiencies • Maintain printers, contact vendors (HP/Canon) for printer repairs; work with Systems admin staff to configure new print queues and new printers. • Corporate Mobile Device management experience, mobile device troubleshooting • Participate in daily huddles to review aging, unallocated tickets related to problems/issues/delays to limit User escalations and to improve user response/resolution time. • Ensure fellow End-User support team members are also abiding by IT Asset Management process, ensure IT meets the annual goal deliverable of abiding by Asset • Management to support DFARS, CMMC certifications and controls. • Improve and maintain 6S in your area; make suggestions for improvements. • Participate in Lean/Six Sigma activities in own work area as well as events for other areas to enhance cross-functional problem solving YOU MUST HAVE • Bachelor degree in Information Technology or 5 years of experience • A+ Certification and knowledge of PC Architecture • 5 Years network technical troubleshooting in Corporate wide area network (WAN) environment (Switch, to user port) • 5 Years supporting and deploying (voice over internet protocol (VOIP) solutions (Teams, ZOOM Phone, RingCentral, etc) • 5 Years Mobile Device Management, (Airwatch, similar mobile device management (MDM consoles) as well as Mobile phone vendor account management (Verizon, AT&T) • 5 years deploying end user hardware laptops, desktops, via automated provisioning solutions (LTP, Ivanti EPM, MS USMT) WE VALUE • Advanced knowledge supporting MS Teams, ZOOM Meetings, ZOOM Administration • Advanced knowledge of MS Office Suite • Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data reports • Time Management & organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of multi-tasking familiar with usage in general office equipment • Excellence Behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person’s contributions; ability to work regularly with customers face-to-face, phone or e-mail BENEFITS OF WORKING FOR HONEYWELL AEROSPACE In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell Aerospace employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization. ABOUT US Join a company that's reintroducing itself to the aviation community we've helped advance for more than a century. At Honeywell Aerospace (NASDAQ: HONA), we're launching as an independent, publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused execution. Our new brand identity pairs that heritage with real momentum, as we build technology that helps pilots navigate with confidence, aircraft operate more efficiently, and operators stay ahead of change. With our systems on board 90% of the world's aircraft, your work here has reach that's rare to find anywhere else. Focusing on our customers, investing in innovation, and building a culture of accountability and performance is how we're shaping what comes next. Every horizon. Every mission. Every day. This role will be reporting to Sr. Supervisor Service Delivery East Coast End-User Support team. 10% or less travel may be required. Role will be responsible for IT critical site support, located in Lancaster, PA. Supporting mixed network environment, meeting the need of the business user, software and peripheral equipment and the documentation of practices relating to these technologies. As applicable updates knowledge base articles. Role will also support new hire onboarding. Ensuring all IT services are provided to the new hire(s) on Day 1.

Requirements

Must-haves

This role will be reporting to Sr. Supervisor Service Delivery East Coast End-User Support team. 10% or less travel may be required.
AZURE/Active Directory; add new systems to the network; unlock/reset user account password
Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems
Network; patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables; ability to troubleshoot with Netscout network analyzer
VOIP (ZOOM, Teams) phone system admin experience; troubleshoot phone connectivity issues, programming extension changes; deploying new services.
Software; install/deploy licensed software on workstations; ensure software asset management policies are followed.
Security Patching; ensure user workstations are up to date with all security patches currently reported as necessary
Virus/spam protection High Proficiencies
Maintain printers, contact vendors (HP/Canon) for printer repairs; work with Systems admin staff to configure new print queues and new printers.
Corporate Mobile Device management experience, mobile device troubleshooting
Participate in daily huddles to review aging, unallocated tickets related to problems/issues/delays to limit User escalations and to improve user response/resolution time.
Ensure fellow End-User support team members are also abiding by IT Asset Management process, ensure IT meets the annual goal deliverable of abiding by Asset
Management to support DFARS, CMMC certifications and controls.
Improve and maintain 6S in your area; make suggestions for improvements.
Participate in Lean/Six Sigma activities in own work area as well as events for other areas to enhance cross-functional problem solving
Bachelor degree in Information Technology or 5 years of experience
A+ Certification and knowledge of PC Architecture
5 Years network technical troubleshooting in Corporate wide area network (WAN) environment (Switch, to user port)
5 Years supporting and deploying (voice over internet protocol (VOIP) solutions (Teams, ZOOM Phone, RingCentral, etc)
5 Years Mobile Device Management, (Airwatch, similar mobile device management (MDM consoles) as well as Mobile phone vendor account management (Verizon, AT&T)
5 years deploying end user hardware laptops, desktops, via automated provisioning solutions (LTP, Ivanti EPM, MS USMT)
Advanced knowledge supporting MS Teams, ZOOM Meetings, ZOOM Administration
Advanced knowledge of MS Office Suite
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Nice-to-haves

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Keywords to mirror

azure

Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Paid Time Off

Parental Leave