Regional IT Infrastructure Lead

• Build and maintain partnerships with internal and external business stakeholders (General Managers, Ops Managers, Distribution Managers, Sales Managers, Office Administrators, etc.)
• Act as the key liaison between the IT Infrastructure team and the local teams for IT infrastructure projects and support.
• Manage IT Infrastructure projects within the regions. Including new office builds, relocations, remodels, infrastructure deployments, and others required by the business.
• Manage projects in close collaboration with our project management, network operations partners, and network service owner teams.
• Work closely with global and local IT Infrastructure partners to guarantee that products and services are delivered with high quality and according to the standards.
• Support and maintain the IT Infrastructure Operation of warehouses and office locations.
• Visit every location in the region at least twice a year or as often as necessary to support active work, business priorities, or infrastructure maintenance requirements. Estimated Travel: Up to 50%.
• Act as an escalation point for operations partners, service desk and other members of the IT Infrastructure team.
• Responsible for the regional IT Infrastructure budget, making sure that financial goals are met.
• The candidate needs to possess the ability to be a self-starter and work independently, identify opportunities for improvement, lead the initiative and execute.
• Ensure all documentation and monitoring tools are up to date.
• Translate the needs of the business into solutions while meeting budgetary and timeline requirements.
• Responsible for lifecycle management and capacity planning of IT hardware and services.
• 1-3 years of hands-on experience supporting IT Infrastructure.
• Understand enterprise level network and collaboration concepts.
• Working knowledge of network protocols such as TCP/IP, DNS, DHCP, CCTV, etc.
• Working knowledge of low voltage/structured cabling technologies and concepts.
• Excellent documentation and project management skills.
• Possess strong written and verbal communication skills.
• Possess strong analytical and troubleshooting skills.
• Bachelor’s Degree in Computer Science, Information Systems (or related field), or equivalent work experience.
• This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa.

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