Job description

At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking an NPI Quality Engineer II, Hardware to support Product Quality activities for hardware development programs from concept through launch. As a member of the Product Quality organization, you will partner closely with Hardware Engineering, Manufacturing Engineering, Supplier Quality, Reliability, Operations, and global manufacturing partners to help ensure products are designed, validated, and launched with exceptional quality. You will support quality planning, design and manufacturing risk management, validation, and launch-readiness activities while developing technical expertise in Product and NPI Quality. RESPONSIBILITIES: - Support Product Quality activities for assigned hardware development programs, components, or subsystems throughout development, validation, manufacturing readiness, and product launch. - Partner with Product Management and Systems Engineering to help translate Voice of Customer requirements into measurable product and engineering requirements. - Work cross-functionally with Hardware Engineering, Manufacturing Engineering, Supplier Quality, Field Quality, Reliability, Test Engineering, Operations, and manufacturing partners to identify potential failure modes and quality risks early in product development and track them through resolution. - Support and facilitate quality planning activities including DFMEA, CTQ definition, reliability planning, validation and verification, process capability, measurement system analysis, and launch-readiness reviews. - Analyze engineering and manufacturing data to identify product and process risks and support data-driven decision making. - Partner with Supplier Quality to support supplier and contract-manufacturer quality activities, including engineering drawing reviews, design-file reviews, control plans, inspection strategies, and process capability assessments. - Apply structured problem-solving methodologies to investigate product and manufacturing failures, support root-cause analysis, and drive corrective and preventive actions. - Support engineering builds and NPI activities, including identification, documentation, prioritization, and closure of quality issues. - Monitor product and process quality metrics and communicate significant trends, risks, and issues to the Product Quality team and cross-functional stakeholders. - Participate in cross-functional program and technical reviews, providing objective quality data and supporting risk and launch-readiness assessments. - Document lessons learned and help ensure relevant findings from development, validation, manufacturing, and field performance are incorporated into future product-development activities. - Contribute to the continuous improvement of Product Quality processes, tools, templates, and standards. - Willing and able to travel up to 15% internationally to partners, suppliers, and contract manufacturers. QUALIFICATIONS: - Bachelor's degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Industrial Engineering, Quality Engineering, or a related technical discipline. - 3–5+ years of experience in Product Quality, NPI Quality, Manufacturing Quality, Product Engineering, or related engineering roles supporting consumer electronics, wearables, medical devices, or similarly complex hardware. - Experience supporting hardware products through one or more phases of product development, validation, manufacturing readiness, and/or launch. - Working knowledge of quality methodologies including DFMEA, PFMEA, CTQ, DOE, SPC, MSA, GR&R, root-cause analysis, CAPA/8D, and statistical quality methods. - Experience analyzing engineering and manufacturing data and applying structured problem-solving techniques. - Experience working with suppliers or manufacturing partners, preferably in a high-volume manufacturing environment. - Strong analytical and problem-solving skills with the ability to use objective data to identify and communicate product and manufacturing risks. - Effective written and verbal communication skills with the ability to collaborate across engineering and operations teams. - Ability to operate effectively in a fast-paced, collaborative environment while managing assigned priorities and deliverables. - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify e-verify.gov to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $120,000 - $160,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Requirements

Must-haves

At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
You will support quality planning, design and manufacturing risk management, validation, and launch-readiness activities while developing technical expertise in Product and NPI Quality.
Support Product Quality activities for assigned hardware development programs, components, or subsystems throughout development, validation, manufacturing readiness, and product launch.
Partner with Product Management and Systems Engineering to help translate Voice of Customer requirements into measurable product and engineering requirements.
Support and facilitate quality planning activities including DFMEA, CTQ definition, reliability planning, validation and verification, process capability, measurement system analysis, and launch-readiness reviews.
Analyze engineering and manufacturing data to identify product and process risks and support data-driven decision making.
Apply structured problem-solving methodologies to investigate product and manufacturing failures, support root-cause analysis, and drive corrective and preventive actions.
Support engineering builds and NPI activities, including identification, documentation, prioritization, and closure of quality issues.
Monitor product and process quality metrics and communicate significant trends, risks, and issues to the Product Quality team and cross-functional stakeholders.
Participate in cross-functional program and technical reviews, providing objective quality data and supporting risk and launch-readiness assessments.
Document lessons learned and help ensure relevant findings from development, validation, manufacturing, and field performance are incorporated into future product-development activities.
Contribute to the continuous improvement of Product Quality processes, tools, templates, and standards.
Willing and able to travel up to 15% internationally to partners, suppliers, and contract manufacturers.
Bachelor's degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Industrial Engineering, Quality Engineering, or a related technical discipline.
Experience supporting hardware products through one or more phases of product development, validation, manufacturing readiness, and/or launch.
Working knowledge of quality methodologies including DFMEA, PFMEA, CTQ, DOE, SPC, MSA, GR&R, root-cause analysis, CAPA/8D, and statistical quality methods.
Experience analyzing engineering and manufacturing data and applying structured problem-solving techniques.
Experience working with suppliers or manufacturing partners, preferably in a high-volume manufacturing environment.
Strong analytical and problem-solving skills with the ability to use objective data to identify and communicate product and manufacturing risks.
Effective written and verbal communication skills with the ability to collaborate across engineering and operations teams.
Ability to operate effectively in a fast-paced, collaborative environment while managing assigned priorities and deliverables.
Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ashby
Effort: quick