Job description

There’s something truly outstanding about being a team member at Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations. Our In-House Marketing Representative Pre-Arrival is responsible for promoting HGV and booking qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. The goal is to provide both customer and concierge services to all guests projecting a professional company image. Team Member Key Responsibilities: • Responds to guests in a timely manner and represents HGV’s Cultural Values. • Maintains a positive demeanor with everyone at all times. Team members represent Hilton ON and OFF the clock. Develop professional relationships with hotel staff, and adhere to protocol standards as established by you HGV management staff. • Each team member is expected to carry out all reasonable requests by management, which the team member is capable of performing. • Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers. • Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour. • Confirms appointments with guests to ensure tour shows for presentation. • Reviews production reports and notifies manager of any challenges. • Follows gifting procedures to ensure costs are met monthly. • Maintains established Minimum Performance Standard on monthly basis. • Provides information to Fulfilment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour. Role Key Requirements: • Minimum of 1-2 years of phone or face to face marketing/sales experience in the Vacation Ownership industry with a track record of success. • Excellent interpersonal and guest relations skills. • Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications. • Ability to work a flexible schedule, including weekends and holidays. We work hard, but we pay hard too! • Professional appearance and demeanor. • Be motivated and a self-starter. • Detailed understanding of the local area. • Ability to accept rejection in a proactive manner. • Coachable, quick learner, and open to feedback. Team Member Benefits and Compensation: • In person, onsite training offered. • This can be a hybrid remote position based on performance, and could be face to face as needed. • Competitive health benefits and diverse culture, our teams continue to lead our industry. • New Hires are eligible for Health Benefits Day 1 of employment (medical, dental, and vision that encourage preventative care). • Working in Marketing includes excellent perks like team member travel. Our Go Hilton Team Member Travel Program offers deeply discounted rates at Hilton properties world-wide. Friends and Family discounts are also a part of the Go Hilton Team Member Travel Program. • 401K, which HGV will match up to 4% annually. • Paid Time Off that allows for adventure, self-discovery, relaxation, or recuperation. • Potential income of $75,000 or higher – uncapped and based on performance. • Internal career mobility with a growing company. What will it be like to be a Team Member..... Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a phenomenal benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits. Don’t wait, we can’t wait to meet you! Apply Today. EOE/Disabled/Veterans We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided

Requirements

Must-haves

Responds to guests in a timely manner and represents HGV’s Cultural Values.
Each team member is expected to carry out all reasonable requests by management, which the team member is capable of performing.
Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers.
Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
Confirms appointments with guests to ensure tour shows for presentation.
Reviews production reports and notifies manager of any challenges.
Follows gifting procedures to ensure costs are met monthly.
Maintains established Minimum Performance Standard on monthly basis.
Provides information to Fulfilment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.
Minimum of 1-2 years of phone or face to face marketing/sales experience in the Vacation Ownership industry with a track record of success.
Excellent interpersonal and guest relations skills.
Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
Ability to work a flexible schedule, including weekends and holidays. We work hard, but we pay hard too!
Professional appearance and demeanor.
Be motivated and a self-starter.
Detailed understanding of the local area.
Ability to accept rejection in a proactive manner.
Coachable, quick learner, and open to feedback.
In person, onsite training offered.
This can be a hybrid remote position based on performance, and could be face to face as needed.
Potential income of $75,000 or higher – uncapped and based on performance.
Internal career mobility with a growing company.
What will it be like to be a Team Member.....
Don’t wait, we can’t wait to meet you! Apply Today.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Paid Time Off