Job description

ABOUT THE ROLE At Hinge Health, we’re transforming care at scale, helping millions of people live pain-free lives. Now, we're looking for a Director of Product Management to lead one of our most member-critical product areas: the Member Journey. Member Journey defines the framework for the end-to-end experience. That includes how members enroll, receive care, and see a reduction in their pain through Hinge Health. This is the leader for a group of product pods directly tied to our core member outcomes: onboarding, long term retention, new program growth, and outcomes. Done well, it turns an employer benefit into a habit-forming care relationship. As a Director of Product Management, you'll lead a team of PMs to define the vision for the next-generation member experience in digital healthcare, including how personalization and AI reshape what it means to deliver care at scale. WHAT YOU’LL ACCOMPLISH - Set the Strategic Vision: Define and communicate a multi-year product vision and strategy for the Member Journey neighborhood, ensuring alignment with Hinge Health's broader goals. - Lead and Grow the Team: Manage, mentor, and develop a high-performing team of Product Managers. Foster a culture of ownership, member obsession, and operational excellence. - Drive Enrollment, Retention, and Outcomes: Transform the member lifecycle from triage through long-term retention and ultimately driving long term change for members. Identify friction points, develop program platforms, growing our suite of programs and program extensions, and developing habits that keep members coming back. - Scale for New Care Programs: Build a member experience that extends gracefully to new conditions and care models without creating fragmentation or inconsistency across the product. - AI & Personalization Innovation: Define and execute how AI and personalization make the member experience more adaptive, relevant, and effective. - Collaborate Cross-Functionally: Partner deeply with Clinical, Design, and Data Science to understand member needs and translate them into a cohesive product roadmap. Work with Engineering and Design to ensure high-quality, scalable execution. BASIC QUALIFICATIONS - Bachelor's degree in a relevant field. - 10+ years in Product Management building consumer-facing products or B2B2C platforms - 4+ years managing a team of Product Managers/Senior Product Managers - Experience managing foundational platforms at scale, not just owning features. - Comfortable working with distributed teams and US-based stakeholders (Pacific Time) - Technical fluency, specifically ability to engage deeply on data models, experimentation infrastructure, and system design - Exceptional written and verbal communication skills to work effectively in async, globally distributed teams, paired with strong project management and a bias for urgency to drive execution. PREFERRED QUALIFICATIONS - Experience in Digital Health or consumer health products. - Experience managing platform teams and driving significant architectural designs. - Familiarity with AI/ML applications in personalization, recommendations, or behavior change. - Strong background in experimentation and A/B testing at scale. - Experience with consumer lifecycle management, activation funnels, or engagement mechanics. HINGE HEALTH HYBRID MODEL We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program. ABOUT HINGE HEALTH At Hinge Health, we’re using technology to scale and automate the delivery of healthcare, starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. Our AI-powered, human-centered care model spans MSK, pelvic health, gastrointestinal (GI) and migraine care. With over 60 partnerships with health plans, PBMs and other ecosystem partners, Hinge Health is available to over 25 million people across more than 2,900 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at hingehealth.com hingehealth.com. WHAT YOU’LL LOVE ABOUT US - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development. - Grow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions. CULTURE & ENGAGEMENT Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. hingehealth.com Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com app.ashbyhq.com.

Requirements

Must-haves

Set the Strategic Vision: Define and communicate a multi-year product vision and strategy for the Member Journey neighborhood, ensuring alignment with Hinge Health's broader goals.
Lead and Grow the Team: Manage, mentor, and develop a high-performing team of Product Managers. Foster a culture of ownership, member obsession, and operational excellence.
Scale for New Care Programs: Build a member experience that extends gracefully to new conditions and care models without creating fragmentation or inconsistency across the product.
AI & Personalization Innovation: Define and execute how AI and personalization make the member experience more adaptive, relevant, and effective.
Bachelor's degree in a relevant field.
10+ years in Product Management building consumer-facing products or B2B2C platforms
4+ years managing a team of Product Managers/Senior Product Managers
Experience managing foundational platforms at scale, not just owning features.
Comfortable working with distributed teams and US-based stakeholders (Pacific Time)
Technical fluency, specifically ability to engage deeply on data models, experimentation infrastructure, and system design
Exceptional written and verbal communication skills to work effectively in async, globally distributed teams, paired with strong project management and a bias for urgency to drive execution.
Modern life stipends: Manage your own learning and development.
Grow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions.
By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. https://www.hingehealth.com/about/personnel-and-candidate-privacy-policy/

Nice-to-haves

Experience in Digital Health or consumer health products.
Experience managing platform teams and driving significant architectural designs.
Familiarity with AI/ML applications in personalization, recommendations, or behavior change.
Strong background in experimentation and A/B testing at scale.
Experience with consumer lifecycle management, activation funnels, or engagement mechanics.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiml

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k