Job description

Our client, an IT Services and Consulting company, is looking for a Senior Network Infrastructure Engineer / Network Lead for their Remote location. Responsibilities: • Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, load balancers and firewalls. • Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements. • Monitors, responds and provides resolution for all network problem and incident tickets. • Utilizing case management system (CMS), documents status updates and problem resolutions. • Performs customer service duties and responds to customer requests as defined by management. • Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality. • Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues. • Prepares activity reports as requested by management. • Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management. • Maintains network services documentation related to work area. • Completes network change requests in accordance with service level agreements. • Maintains network lab and equipment inventory. • Other related duties assigned as needed. Requirements: • Network Infrastructure Engineering (Routing, Switching, Load Balancing, LAN/WAN) • Network Operations & Troubleshooting (Incident Management, Root Cause Analysis, Network Monitoring) • Network Change & Service Management (ServiceNow, Documentation, Configuration Management) • Bachelor’s degree in technical discipline or related field or the equivalent combination of education, training, or work experience. • Communicates ideas both verbally and in written form in a clear, concise and professional manner • Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS • Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture • Requires knowledge of basic office tools • Ability to understand and apply technical concepts • Team skills, including the ability to establish and maintain effective working relationships • Flexibility, versatility, dependability • Advanced professional role requiring extensive skill and proficiency – answers and responds to complex network related questions and inquiries via telephone and electronic messaging systems utilizing established procedures. • Works independently with only administrative supervision on highly complex projects with extensive latitude for independent judgment. • Expected to mentor others on staff and is a role model for rest of team. • Effectively communicates with all levels of technical and non-technical personnel. • Ability to provide communication on issues or complex information to a wide audience based on knowledge. • Participates in strategic planning and direction. • Develops, documents and implements standards, guidelines, direction and education on process/procedures for staff. • Assigned to highly visible, sensitive and critical systems. • Requires an extensive knowledge of TCP/IP networks including layer two and layer three switching, network based server load balancing, routing protocols, and LAN/WAN technologies. • Typically requires seven to ten years of experience performing hands on network services infrastructure • 10.00 Years of Experience Why Should You Apply? • Health Benefits • Referral Program • Excellent growth and advancement opportunities

Requirements

Must-haves

Our client, an IT Services and Consulting company, is looking for a Senior Network Infrastructure Engineer / Network Lead for their Remote location.
Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, load balancers and firewalls.
Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.
Monitors, responds and provides resolution for all network problem and incident tickets.
Utilizing case management system (CMS), documents status updates and problem resolutions.
Performs customer service duties and responds to customer requests as defined by management.
Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.
Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.
Prepares activity reports as requested by management.
Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.
Maintains network services documentation related to work area.
Completes network change requests in accordance with service level agreements.
Maintains network lab and equipment inventory.
Other related duties assigned as needed.
Network Infrastructure Engineering (Routing, Switching, Load Balancing, LAN/WAN)
Network Operations & Troubleshooting (Incident Management, Root Cause Analysis, Network Monitoring)
Network Change & Service Management (ServiceNow, Documentation, Configuration Management)
Bachelor’s degree in technical discipline or related field or the equivalent combination of education, training, or work experience.
Communicates ideas both verbally and in written form in a clear, concise and professional manner
Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS
Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture
Requires knowledge of basic office tools
Ability to understand and apply technical concepts
Team skills, including the ability to establish and maintain effective working relationships

Nice-to-haves

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