Transportation Management Center (TMC) Operations Manager

• WSP is currently initiating a search for a Transportation Management Center (TMC) Operations Manager!
• The TMC Manager responsibilities include, but are not limited to:
• Day-to-day management of the Operations staff and resources, including problem resolution concerning Operations and staff scheduling for second and third shift Operations in coordination with Tennessee DOT personnel.
• Ensure that operations are conducted within the design parameters, client SOPs and policies, and industry standards.
• Participate in Incident Management meetings and ensure appropriate interagency coordination.
• Coordinate with Tennessee DOT’s motorist assist service providers, relaying incident details and supporting dispatch operations.
• Participate in statewide Traffic Incident Management meetings and training.
• Attend meetings as directed by the client.
• Prepare monthly reports of performance measures for Operators and Shift Leaders.
• Determine and use existing measures of effectiveness in terms of efficiency and effectiveness in providing transportation management, traveler information, and incident management.
• Actively collaborate in updates of the client SOPs.
• Actively collaborate in the development and update of Operator training and certification materials to conform to updates in the client SOPs.
• Modify training materials as necessary as a result of system and employee performance analysis.
• Hire, terminate, promote, and evaluate office personnel.
• Oversee Operator training and certification process.
• Ensure adequate Operator staff coverage.
• Assist with operations center public relations activities such as marketing efforts, tours, and presentations, in coordination with the client Contract Manager and Public Information Officer (PIO).
• Coordinate, develop agendas, and facilitate various meetings with operations center staff on an as needed basis.
• Perform all other tasks assigned by the client.
• Minimum of three (3) years of experience in Transportation Operations, Public Safety, Incident Management, Dispatch Operations, or similar environment
• Demonstrated ability to provide formal training to and monitor performance of subordinates.
• Skilled in the use of Windows operating system.
• High level knowledge of Microsoft Word, Excel, and PowerPoint.
• The TMC Operations Manager should have, at a minimum, the following:

None flagged.