Job description

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. As a Senior Site Reliability Engineer - FedRAMP at Bitwarden, you will be responsible for operating and building Bitwarden Gov. You will be responsible for every element of the infrastructure and operations within the new region, including availability, performance, change management, monitoring, incident response, and capacity planning, all while maintaining a strong emphasis on security/compliance/governance. We’re looking for team members who can own the current and future state of our Gov cloud infrastructure distributed across multiple cloud providers, design and build out new infrastructure, as well as operationalize tools and technologies that enable our team and application to scale. In this role, you will be managing services in a FedRAMP compliant environment, which requires you to be a U.S. citizen. Additionally, this position may include work specified by the U.S. government that is restricted to U.S. citizens and must be conducted on U.S. territory. RESPONSIBILITIES Take ownership of the Bitwarden Gov cloud infrastructure, with emphasis on security, reliability and quality Evaluate current infrastructure and, on a regular basis, make recommendations for reliability, security, availability, scalability and cost management Implement site reliability tools, monitoring, early warning and alert systems, and observability across Bitwarden Gov cloud environments Respond to infrastructure based outages; participate and contribute to ongoing strategy for 24x7 support (This role has an on-call rotation with weekend shifts) Architectural designs and engineering operations at scale Active participation in code reviews, learning and spreading technical knowledge Contribute and mature incident management/escalation processes Collaborate with cross functional teams to refine priorities and deliverables Evaluate and identify opportunities for new initiatives to support organizational needs Create/maintain standard operational procedures Ongoing vulnerability management and security remediations WHAT YOU BRING TO BITWARDEN Minimum 5 years of experience with FedRAMP (Moderate/High levels) - continuous monitoring, vulnerability management Sense of curiosity, resourcefulness, pragmatism Production experience with incident response, on-call rotations Strong working knowledge and understanding of cloud networking, traffic management (CNI, Istio) Expertise with multi-region deployments in public cloud environments (AWS/Azure/GCP) Demonstrable production Kubernetes experience (Managed Kubernetes, Helm, kubectl, kOps, etc.) AI fluency with AI assisted workstreams and AI tooling Competency with least one programming language, such as C#, Python, Go, etc Experience with cloud deployment and automation tools/methodologies (i.e. GitOps, Terraform, Pulumi) Ability to maintain discretion, handle sensitive information, and improve security best-practices Technocrat at heart, staying current with trends and new technologies Collaborative and adaptable mindset Openness and authenticity combined with excellent communication skills Excitement and enthusiasm for open source and for better internet security Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the possible solutions NICE-TO-HAVES Experience with distributed monitoring Experience with data engineering Startup experience Open source experience User of Bitwarden Prior SaaS experience WHAT TO EXPECT IN THE INTERVIEW PROCESS Meeting with our Recruiting team Interview with SRE Manager Interview(s) with SRE team panel Interview with Head of Security A FEW REASONS TO WORK WITH US Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations. Become an expert. You’ll get immersed in the prominent technology markets of security and open source software. We are dedicated to building an incredible team. Work remotely with motivated andinnovative team members and take part in productive and fun meetups. Learn and grow. Take on new challenges with the support of your team. In the United States, the starting base compensation range for this role is $140,000 - $185,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

Requirements

Must-haves

Take ownership of the Bitwarden Gov cloud infrastructure, with emphasis on security, reliability and quality
Evaluate current infrastructure and, on a regular basis, make recommendations for reliability, security, availability, scalability and cost management
Implement site reliability tools, monitoring, early warning and alert systems, and observability across Bitwarden Gov cloud environments
Respond to infrastructure based outages; participate and contribute to ongoing strategy for 24x7 support (This role has an on-call rotation with weekend shifts)
Architectural designs and engineering operations at scale
Active participation in code reviews, learning and spreading technical knowledge
Contribute and mature incident management/escalation processes
Collaborate with cross functional teams to refine priorities and deliverables
Evaluate and identify opportunities for new initiatives to support organizational needs
Create/maintain standard operational procedures
Ongoing vulnerability management and security remediations
Minimum 5 years of experience with FedRAMP (Moderate/High levels) - continuous monitoring, vulnerability management
Sense of curiosity, resourcefulness, pragmatism
Production experience with incident response, on-call rotations
Strong working knowledge and understanding of cloud networking, traffic management (CNI, Istio)
Expertise with multi-region deployments in public cloud environments (AWS/Azure/GCP)
Demonstrable production Kubernetes experience (Managed Kubernetes, Helm, kubectl, kOps, etc.)
AI fluency with AI assisted workstreams and AI tooling

Nice-to-haves

Experience with distributed monitoring
Experience with data engineering
Startup experience
Open source experience
User of Bitwarden
Prior SaaS experience

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

awsazuregcpkubernetesaipythongo

Platform: greenhouse
Effort: quick