Job Description:
This position is responsible for providing system level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance and support of these systems.
Duties and Responsibilities:
• Work to support various systems (SFC, SAP, B2B, etc.).
• Collect information to analyze and evaluate existing or proposed systems.
• Research, plan, install, configure, troubleshoot, maintain and upgrade operating system, hardware and software.
• Work with cross-functional departments to define requirements and objectives for new and existing applications.
• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
• Record and maintain hardware/software inventories, site and/or server licensing, and user access and security.
• Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, modems, mice and add-in boards.
• Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
• Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
• Conduct technical research on system upgrades to determine feasibility, cost, time required and compatibility with current system.
• Recommend, implement and support continuous improvement within the department and the company to improve employee performance, quality control, productivity, efficiency and cost reduction.
• Document system problems and resolutions for future reference.
• Provide user training and documentation as needed
• Perform other duties as assigned.
Required Knowledge, Skills and Abilities:
• Proven experience with Microsoft OS (including Server), Office, Lotus Notes, ERP, backup applications.
• Knowledge of AD, DHCP, DNS, WSUS, Symantec End Point, TCP/IP, VOIP.
• Strong analytical, problem solving and troubleshooting skills
• Good communication and customer service skills
• Must have ability to remain flexible in a dynamic work environment.
• Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to bend, twist, stoop, reach, climb ladders or lift materials (up to 50 pounds).
Education and Experience:
• A Bachelor’s Degree in Management Information Systems, Computer Science or related discipline or equivalent combination of education and work experience. System technician must have 3 years working experience in IT or related area if no bachelor's degree.
• Must have intermediate to advanced knowledge in the following systems/programs; windows 2000/XP/7, windows server 2003/2007, MS Office, Cisco routers/switches/firewall setup/administration.
• Linux/Unix, .net, MSCE certification is a plus.
• One to two years experience of programming and/or system analysis experience preferred.
Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws.