Senior Software Engineer, Care Automation at Toast

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Care Automation team builds the systems and automations that power how Toast supports its customers. Our work connects the platforms, workflows, and integrations that our Customer Care Agents rely on every day to resolve issues quickly and deliver a great customer experience. We are looking for a Senior Software Engineer to join this team and help shape the future of how these teams operate. You will contribute to building a strong technical foundation that will carry Toast through the next decade and beyond. In this role, you will design, build, and own backend services and integrations spanning Salesforce, billing systems, identity verification, and AI-enabled case management workflows. You will partner closely with Salesforce developers, operations stakeholders, and AI engineers to translate complex business processes into reliable, maintainable automation. A day in the life (Responsibilities) Design, build, and own backend services and APIs that power workflows for Customer Care Agents and the broader Toast team Build and maintain integrations across a complex ecosystem of internal and external systems, including Salesforce, billing middleware, document management, and iPaaS workflow automation platforms Write automated tests and participate in code reviews to maintain code quality and system reliability Monitor feature rollouts, respond to incidents, and iterate based on performance data and customer feedback Partner with product, design, and cross-functional teams to define requirements and deliver on shared goals Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. What you'll need to thrive (Requirements) 5+ years delivering production backend systems at scale Proficiency in Java, Kotlin, or another object-oriented language Familiarity with API lifecycle management, including versioning, documentation, and deprecation Strong understanding of query languages, data modeling, and data distribution Experience working with microservices and event-driven architectures Bachelor's degree in Computer Science or a related field, or equivalent practical experience Bonus Ingredients (Nice to Have) Hands-on experience building with LLMs in production environments Familiarity with Workato or a similar iPaaS platform Prior work with Salesforce or other CRM platforms Comfort working with React and GraphQL AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at careers.toasttab.com . #LI-Remote The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy . Zone A $159,000 — $254,000 USD Zone B $138,000 — $221,000 USD Zone C $125,000 — $200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: careers.toasttab.com Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: careers.toasttab.com People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Requirements

Must-haves

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
A day in the life (Responsibilities)
Design, build, and own backend services and APIs that power workflows for Customer Care Agents and the broader Toast team
Build and maintain integrations across a complex ecosystem of internal and external systems, including Salesforce, billing middleware, document management, and iPaaS workflow automation platforms
Write automated tests and participate in code reviews to maintain code quality and system reliability
Monitor feature rollouts, respond to incidents, and iterate based on performance data and customer feedback
Partner with product, design, and cross-functional teams to define requirements and deliver on shared goals
Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.
What you'll need to thrive (Requirements)
5+ years delivering production backend systems at scale
Proficiency in Java, Kotlin, or another object-oriented language
Familiarity with API lifecycle management, including versioning, documentation, and deprecation
Strong understanding of query languages, data modeling, and data distribution
Experience working with microservices and event-driven architectures
Bachelor's degree in Computer Science or a related field, or equivalent practical experience
Hands-on experience building with LLMs in production environments
Familiarity with Workato or a similar iPaaS platform
Prior work with Salesforce or other CRM platforms
Comfort working with React and GraphQL
People Are the Secret Ingredient in Our Recipe for Success
Apply today!

Nice-to-haves

Bonus Ingredients (Nice to Have)

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

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Platform: greenhouse
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