Temporary IT Helpdesk

• User IT Support
• -On-site or remote support for IT-related hardware and software issues.
• -Technical support for business applications such as MS Teams, MS Office, Trellix (security
• solution), and internal systems such as GSI and PiLOS.
• -Setting up, configuring, and maintaining user devices, including laptops, printers, and
• mobile devices.
• -Installing, configuring, modifying, and performing minor repairs on hardware and software
• as needed (Format, Zebra printers, PCs, scanners, handheld terminals).
• -Managing VPN access for remote users, supporting password resets, installation or
• reinstallation, and ensuring smooth connectivity to the internal network.
• -Diagnosing and resolving issues related to hardware, software, operating systems, and local
• network connectivity to maintain business continuity.
• -Providing warehouse operations support via phone or live chat in case of technical issues.
• -Supporting users during the onboarding/offboarding process to ensure a smooth transition of
• system access and IT equipment such as laptops (equipment support and verification of
• equipment return to HR).
• IT Asset Management
• -Maintaining up-to-date inventory and documentation of IT assets and configurations.
• -Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT
• equipment in offices and warehouses.
• -Reviewing new requests for all IT assets or accessories.
• -Obtaining quotes to determine the best purchase option after comparing prices and
• specifications.
• -Verifying all items upon arrival and ensuring delivery to the correct location.

None flagged.