Brokerage Operations Analyst, Composer by SoFi at SoFi

Job description

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Composer by SoFi Segment Manager plays a key role in operating, scaling, and evolving the Composer business. This individual will own critical workstreams spanning trading and brokerage operations, process design, member servicing, risk and controls, and strategic initiatives. The role will partner closely with Product, Engineering, Operations, and Compliance to translate business needs into scalable operating solutions. The ideal candidate combines strong brokerage expertise with structured problem-solving, sound judgment, and the ability to independently drive complex initiatives from problem identification through implementation. What you'll do: Own and support critical Composer business operations, including trading, brokerage servicing, account operations, and complex operational escalations. Serve as a subject matter expert across Composer's operating model, including key brokerage workflows, systems, dependencies, and controls. Design and continuously improve end-to-end member journeys across key Composer experiences, identifying friction points and ensuring scalable servicing solutions. Serve as an escalation point for complex or high-impact member issues, driving resolution and translating learnings into broader process improvements. Partner across the business to identify operational pain points, define business requirements, and implement technology-enabled solutions and automation. Support trading operations and related workflows, including trade lifecycle management, exception handling, reconciliations, corporate actions, margin and risk events. Analyze operational data and trends to identify emerging issues, control gaps, capacity constraints, and opportunities for improvement. Lead cross-functional initiatives from discovery through implementation, coordinating stakeholders and driving execution. Partner with business leadership to operationalize new products, features, and strategic initiatives, including process design, controls, readiness, and post-launch monitoring. Develop and maintain policies, procedures, controls, and business continuity plans for critical Composer activities. Ensure operational processes align with regulatory requirements, internal policies, and risk-management standards. Serve as an escalation point for complex brokerage, trading, and servicing issues, identifying both immediate resolutions and broader process improvements. Proactively identify business risks and opportunities and provide clear, actionable recommendations to leadership. What you'll need: 5+ years of experience in brokerage, fintech, financial services, business operations, trading operations, or a related regulated environment. Strong understanding of brokerage operations and the trade lifecycle, including trading, clearing, settlement, and account servicing. Demonstrated ability to independently own complex projects and operational workstreams from problem identification through implementation. Strong process-design, analytical, and problem-solving skills with experience developing scalable workflows and controls. Ability to translate business and operational needs into clear requirements for Product and Engineering partners. Demonstrated ability to influence and execute across Product, Engineering, Operations, Compliance, and other cross-functional teams. Strong judgment and ability to navigate complex or ambiguous situations in a regulated environment. Excellent written and verbal communication skills, including the ability to synthesize complex issues for senior stakeholders. FINRA Series 7, Series 24, AND Series 63 or 66 required. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. We are unable to accommodate remote work from Hawaii, Alaska or Puerto Rico at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Requirements

Must-haves

Employee Applicant Privacy Notice
Own and support critical Composer business operations, including trading, brokerage servicing, account operations, and complex operational escalations.
Serve as a subject matter expert across Composer's operating model, including key brokerage workflows, systems, dependencies, and controls.
Design and continuously improve end-to-end member journeys across key Composer experiences, identifying friction points and ensuring scalable servicing solutions.
Serve as an escalation point for complex or high-impact member issues, driving resolution and translating learnings into broader process improvements.
Partner across the business to identify operational pain points, define business requirements, and implement technology-enabled solutions and automation.
Support trading operations and related workflows, including trade lifecycle management, exception handling, reconciliations, corporate actions, margin and risk events.
Analyze operational data and trends to identify emerging issues, control gaps, capacity constraints, and opportunities for improvement.
Lead cross-functional initiatives from discovery through implementation, coordinating stakeholders and driving execution.
Partner with business leadership to operationalize new products, features, and strategic initiatives, including process design, controls, readiness, and post-launch monitoring.
Develop and maintain policies, procedures, controls, and business continuity plans for critical Composer activities.
Ensure operational processes align with regulatory requirements, internal policies, and risk-management standards.
Serve as an escalation point for complex brokerage, trading, and servicing issues, identifying both immediate resolutions and broader process improvements.
Proactively identify business risks and opportunities and provide clear, actionable recommendations to leadership.
5+ years of experience in brokerage, fintech, financial services, business operations, trading operations, or a related regulated environment.
Strong understanding of brokerage operations and the trade lifecycle, including trading, clearing, settlement, and account servicing.
Demonstrated ability to independently own complex projects and operational workstreams from problem identification through implementation.
Strong process-design, analytical, and problem-solving skills with experience developing scalable workflows and controls.
Ability to translate business and operational needs into clear requirements for Product and Engineering partners.
Demonstrated ability to influence and execute across Product, Engineering, Operations, Compliance, and other cross-functional teams.
Strong judgment and ability to navigate complex or ambiguous situations in a regulated environment.
Excellent written and verbal communication skills, including the ability to synthesize complex issues for senior stakeholders.
FINRA Series 7, Series 24, AND Series 63 or 66 required.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick