Job description

cFocus Software seeks a Technical Writer to join our program supporting the United States Air Force (USAF). This position is on-site in Linthicum Heights, MD. This position requires an Active TS/SCI clearance. Qualifications: • Active TS/SCI clearance • B.S. Computer Science, Information Technology, or a related field • Experience writing and editing technical documentation for enterprise IT systems or services. • Ability to translate complex technical information into clear procedures, guides, and training content. • Experience interviewing subject matter experts and validating documentation against actual workflows. • Proficiency with word processing, document styles, templates, tables, and revision tools. • Experience managing review comments, document versions, repositories, and publication workflows. • Working knowledge of IT infrastructure, applications, cybersecurity, and service support terminology. • Ability to organize requirements, technical source material, and evidence into traceable deliverables. • Strong attention to detail, communication skills, and ability to meet coordinated deadlines Duties: • Gather documentation requirements, interview subject matter experts, and organize technical information for the intended user or reviewer. • Develop and maintain user manuals, training materials, quick-reference guides, and instructions for Government-approved systems and tools. • Draft and update troubleshooting guides and Standard Operating Procedures (SOPs) supporting Tier 0, Tier 1, and Tier 2 service desk operations. • Document technical designs, system configurations, interfaces, integration workflows, and as-built architectures in coordination with engineering teams. • Support documentation of the Collect, Analyze, Disseminate, Operationalize-Integrated Solution (CADO-IS) architecture under DoDAF or its successor framework. • Assist configuration management personnel with plans, procedures, baseline descriptions, revision histories, and traceable documentation updates. • Draft and maintain information management, knowledge management, and records management SOPs, procedures, publications, and forms for Government approval. • Develop training content for approved data governance, records management, and knowledge management processes with relevant subject matter experts. • Support cybersecurity teams in preparing technical evidence, procedures, and documentation for Authority to Operate (ATO), continuous ATO, and compliance activities. • Support documentation of system recovery procedures, Continuity of Operations Plans, and lessons from recovery testing. • Prepare assigned technical reports and program documentation, organizing source data and maintaining consistency with approved requirements and designs. • Edit documents for technical accuracy, clarity, grammar, spelling, formatting, terminology, and completeness; validate procedures with responsible technical personnel. • Coordinate review cycles, track comments and approvals, incorporate authorized revisions, and prepare final deliverables for Government review and acceptance. • Maintain controlled document versions, source references, and approved repository records; update affected content following system or process changes. • Apply required contractor authorship and security markings, follow approved information-handling procedures, and support documentation quality improvements.

Requirements

Must-haves

cFocus Software seeks a Technical Writer to join our program supporting the United States Air Force (USAF). This position is on-site in Linthicum Heights, MD. This position requires an Active TS/SCI clearance.
Qualifications: • Active TS/SCI clearance
B.S. Computer Science, Information Technology, or a related field
Experience writing and editing technical documentation for enterprise IT systems or services.
Ability to translate complex technical information into clear procedures, guides, and training content.
Experience interviewing subject matter experts and validating documentation against actual workflows.
Proficiency with word processing, document styles, templates, tables, and revision tools.
Experience managing review comments, document versions, repositories, and publication workflows.
Working knowledge of IT infrastructure, applications, cybersecurity, and service support terminology.
Ability to organize requirements, technical source material, and evidence into traceable deliverables.
Strong attention to detail, communication skills, and ability to meet coordinated deadlines
Duties: • Gather documentation requirements, interview subject matter experts, and organize technical information for the intended user or reviewer.
Develop and maintain user manuals, training materials, quick-reference guides, and instructions for Government-approved systems and tools.
Draft and update troubleshooting guides and Standard Operating Procedures (SOPs) supporting Tier 0, Tier 1, and Tier 2 service desk operations.
Document technical designs, system configurations, interfaces, integration workflows, and as-built architectures in coordination with engineering teams.
Support documentation of the Collect, Analyze, Disseminate, Operationalize-Integrated Solution (CADO-IS) architecture under DoDAF or its successor framework.
Assist configuration management personnel with plans, procedures, baseline descriptions, revision histories, and traceable documentation updates.
Draft and maintain information management, knowledge management, and records management SOPs, procedures, publications, and forms for Government approval.
Develop training content for approved data governance, records management, and knowledge management processes with relevant subject matter experts.
Support cybersecurity teams in preparing technical evidence, procedures, and documentation for Authority to Operate (ATO), continuous ATO, and compliance activities.
Support documentation of system recovery procedures, Continuity of Operations Plans, and lessons from recovery testing.
Prepare assigned technical reports and program documentation, organizing source data and maintaining consistency with approved requirements and designs.
Edit documents for technical accuracy, clarity, grammar, spelling, formatting, terminology, and completeness; validate procedures with responsible technical personnel.
Coordinate review cycles, track comments and approvals, incorporate authorized revisions, and prepare final deliverables for Government review and acceptance.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: jazzhr
Effort: medium

Benefits

Benefits detected in the listing.

Vision