Director, Product Management at Litmos

Job description

Are you looking for an opportunity to help solve one of today's biggest business challenges? AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up. At Litmos, we're building the Learning Acceleration Platform that helps organizations build human capability faster—and we're looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team. Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning. Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers. Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed. Backed by Francisco Partners, one of the world's leading technology investment firms, we're investing in the future of learning—and the people who are building it. Learn more at www.litmos.com . We are seeking a Director, Product Management to serve as the SVP Product's operational partner and critical connector across product management, engineering, content production, marketing, sales, and customer success teams spanning distributed operations across the US, UK, Australia, and India (Pune). You will be accountable for a combination of working with other organizations to optimize our agentic product delivery cycle and operating our strategic vision for the Litmos platform. You’ll collaborate on setting the operational rhythm combined with delivery health, strategic planning and product investments. This is not a technical architecture role, but you will be empowered to build agentic solutions. You are the person who ensures the product vision translates into reliable execution across all functions, cross-team dependencies don't become surprises, revenue impact is maximized, and leadership has clear visibility into what's working and what isn't. You'll be the connective tissue bridging Product Management (roadmap building, product vision), Engineering teams (delivery execution), Production (digital content library), Product Marketing (messaging, launch coordination), Sales (enablement, feedback, field insights), and Customer Success (customer adoption, feedback loops, satisfaction metrics). Your role is to ensure alignment across these functions, manage interdependencies, translate customer and market insights back into product decisions, and provide the SVP Product and executive leadership with real-time visibility into product health, delivery confidence, market positioning, and revenue impact. Key Responsibilities Drive Cross-Functional Product Delivery & Execution Own delivery metrics, process health, and cross-functional dependency management between Product, Engineering, Production, Marketing, Sales, and Customer Success teams Serve as the primary escalation point for cross-functional blockers, priority conflicts, delivery risks, and revenue-impacting issues Manage the Continuous Discovery agentic planning cycle, roadmap alignment, and resource allocation to ensure product commitments are met and revenue targets are supported Coordinate handoffs between delivery, launch, sales enablement, and customer success to ensure smooth execution and adoption Go-to-Market Leadership & Launch Coordination Joint ownership of the end-to-end go-to-market planning and execution for major product releases and features, coordinating across product, marketing, sales, and customer success Track launch success metrics (adoption, engagement, customer feedback, revenue impact) and drive post-launch optimization and customer success initiatives Serve as the primary escalation point for cross-functional blockers, priority conflicts and delivery risks Customer Success & Adoption Leadership Collaborate with Product Marketing, Customer Success, and Product Operations leadership to develop customer adoption strategies aligned with product releases and organizational goals Establish mechanisms to collect and synthesize customer feedback, feature requests, and product insights from CS teams; translate into product insights and priorities Track customer metrics by feature; identify and address adoption blockers Facilitate cross-functional reviews of customer health and expand opportunities, ensuring product roadmap reflects customer success priorities Marketing and Revenue Enablement Alignment & Positioning Partner with Marketing leadership on product positioning, messaging strategy, and campaign planning for new releases and features Ensure product roadmap visibility and timing are understood by Marketing to support content planning, webinars, case studies, and thought leadership Coordinate messaging alignment across product documentation, marketing collateral, sales materials, and customer communications Provide Strategic Visibility & Leadership Support Provide the SVP of Product and Executive Leadership with comprehensive reporting on product health, delivery velocity, commitment reliability, organizational risks, and revenue impact Synthesize data and insights from product, engineering, marketing, sales, and customer success to inform strategic decision-making and executive visibility Drive strategic initiatives on behalf of the SVP of Product (organizational restructuring, tool adoption, process improvements, scaling production, GTM processes) Partner on hiring strategy, team structure decisions, and product/engineering/GTM organization culture and capability building Monitor competitive landscape, market trends, and customer feedback to advise leadership on strategic product and business positioning Qualifications and Key Competencies 10+ years in program management, at a SaaS software company Proven success coordinating delivery across 5+ teams (product, engineering, marketing, sales, customer success) Experience leading go-to-market initiatives and product launches with demonstrated revenue impact Executive Presence & Cross-Functional Leadership: Operates at executive level; leads multiple teams without direct authority; influences decisions across business functions Revenue Acumen: Understands GTM strategy, sales cycles, customer acquisition, and revenue operations; aligns product delivery with business objectives Distributed Team Leadership: Leads remote teams across time zones; manages asynchronously and effectively; strong communication skills Strategic & Operational Excellence: Balances short-term execution with long-term strategy; metrics-driven approach to delivery, process health, and continuous improvement Understanding of leading and operating an agentic first organization in our workflows and client product vision. Salary Range: $160,000 - $175,000 plus 20% bonus Benefits:- Litmos offers a comprehensive benefits package that includes, but is not limited to: Health, dental, and vision insurance Paid Time Off Retirement savings plan (401k) with company match Life insurance Short term & Long-term Disability Paid family leave Employee assistance programs (EAP) As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can. We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requirements

Must-haves

Drive Cross-Functional Product Delivery & Execution
Own delivery metrics, process health, and cross-functional dependency management between Product, Engineering, Production, Marketing, Sales, and Customer Success teams
Serve as the primary escalation point for cross-functional blockers, priority conflicts, delivery risks, and revenue-impacting issues
Manage the Continuous Discovery agentic planning cycle, roadmap alignment, and resource allocation to ensure product commitments are met and revenue targets are supported
Coordinate handoffs between delivery, launch, sales enablement, and customer success to ensure smooth execution and adoption
Go-to-Market Leadership & Launch Coordination
Joint ownership of the end-to-end go-to-market planning and execution for major product releases and features, coordinating across product, marketing, sales, and customer success
Track launch success metrics (adoption, engagement, customer feedback, revenue impact) and drive post-launch optimization and customer success initiatives
Serve as the primary escalation point for cross-functional blockers, priority conflicts and delivery risks
Customer Success & Adoption Leadership
Collaborate with Product Marketing, Customer Success, and Product Operations leadership to develop customer adoption strategies aligned with product releases and organizational goals
Establish mechanisms to collect and synthesize customer feedback, feature requests, and product insights from CS teams; translate into product insights and priorities
Track customer metrics by feature; identify and address adoption blockers
Facilitate cross-functional reviews of customer health and expand opportunities, ensuring product roadmap reflects customer success priorities
Marketing and Revenue Enablement Alignment & Positioning
Partner with Marketing leadership on product positioning, messaging strategy, and campaign planning for new releases and features
Ensure product roadmap visibility and timing are understood by Marketing to support content planning, webinars, case studies, and thought leadership
Coordinate messaging alignment across product documentation, marketing collateral, sales materials, and customer communications
Provide Strategic Visibility & Leadership Support
Provide the SVP of Product and Executive Leadership with comprehensive reporting on product health, delivery velocity, commitment reliability, organizational risks, and revenue impact
Synthesize data and insights from product, engineering, marketing, sales, and customer success to inform strategic decision-making and executive visibility
Drive strategic initiatives on behalf of the SVP of Product (organizational restructuring, tool adoption, process improvements, scaling production, GTM processes)
Partner on hiring strategy, team structure decisions, and product/engineering/GTM organization culture and capability building
Monitor competitive landscape, market trends, and customer feedback to advise leadership on strategic product and business positioning

Nice-to-haves

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Benefits

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Dental

Vision

401k

Paid Time Off