Job description

We are seeking a motivated and detail‑oriented Solution Business Analyst (Staff) to support and operate enterprise IT asset and workspace management solutions. The ideal candidate is self‑driven, takes ownership of daily operations, and contributes to delivering a seamless experience for internal customers. This role is highly cross‑functional and works closely with IT, Security, Finance, and engineering teams to ensure stable and efficient service operations. Responsibilities: • Support and operate IT asset and facility management services (e.g., business phones, AV assets) for internal customers and users • Coordinate with internal teams to ensure smooth, stable, and efficient service operations • Identify, understand, and document market and customer needs, collaborating with engineering teams to translate requirements into product features • Analyze product and market data through interactions with sales, customer success teams, and end users • Collaborate with IT, Security, and Finance teams to enhance mobility and workspace management solutions • Monitor competitive landscape and contribute to competitive strategy discussions • Create, update, and maintain solution documentation, including user manuals, marketing materials, and operational reports • Bachelor’s degree preferred, or equivalent relevant work experience • 1–3 years of experience in IT asset management, corporate employee service operations, or project management • Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) • Preferred experience with product management or enterprise SaaS product support (3+ years) • Strong communication, coordination, and project management skills • Bilingual proficiency in Korean preferred All your information will be kept confidential according to EEO guidelines.

Requirements

Must-haves

Support and operate IT asset and facility management services (e.g., business phones, AV assets) for internal customers and users
Coordinate with internal teams to ensure smooth, stable, and efficient service operations
Identify, understand, and document market and customer needs, collaborating with engineering teams to translate requirements into product features
Analyze product and market data through interactions with sales, customer success teams, and end users
Collaborate with IT, Security, and Finance teams to enhance mobility and workspace management solutions
Monitor competitive landscape and contribute to competitive strategy discussions
Create, update, and maintain solution documentation, including user manuals, marketing materials, and operational reports
1–3 years of experience in IT asset management, corporate employee service operations, or project management
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint)
Strong communication, coordination, and project management skills
All your information will be kept confidential according to EEO guidelines.

Nice-to-haves

Bachelor’s degree preferred, or equivalent relevant work experience
Preferred experience with product management or enterprise SaaS product support (3+ years)
Bilingual proficiency in Korean preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: smartrecruiters
Effort: medium