Job description

SUMMARY/OBJECTIVE The Account Manager is responsible for managing and growing customer relationships while providing an exceptional customer experience. This role will serve as a key point of contact for customers, providing sales support, product information, pricing, lead times, scheduling, and solutions throughout the sales process. The Account Manager will work closely with builders, designers, remodelers, and retail customers to support existing accounts, secure new business opportunities, and drive profitable sales growth. This position will also represent Construction Resources at industry events and functions as needed. Essential Functions & Responsibilities Provide excellent account management, sales support, and customer service to all assigned accounts Develop and maintain strong relationships with customers and key account contacts Identify opportunities to grow existing accounts and generate new business Follow up with customers by phone and email to secure orders and maintain relationships Provide customers with product specifications, pricing, lead times, and delivery/install information Conduct product and service presentations as needed Coordinate with internal teams to communicate scheduling changes and job readiness Visit jobsites as needed to provide customer and sales support Proactively communicate with customers throughout the order and installation process Resolve customer concerns and coordinate solutions with the appropriate internal teams Follow up to ensure customer satisfaction and successful completion of projects Collect deposits and outstanding balances as needed Assist with collections when necessary Attend sales meetings, training, and company functions as required Participate in industry events, sponsorships, and networking opportunities as needed Work with internal partners, including National Account Management and Customer Service, to address field issues and provide solutions Work retail leads as assigned, particularly within fireplace and surround product categories Maintain a strong understanding of Construction Resources products, services, and processes Competencies / Skills / Abilities 3–5 years of experience in account management, sales, customer service, or the construction industry Hands-on knowledge of construction-related products and/or sales preferred Strong relationship-building and customer service skills Self-motivated and driven to achieve sales and account growth goals Ability to communicate effectively with customers and internal teams at all levels Strong problem-solving and follow-up skills Excellent organization and time-management skills Computer literate with working knowledge of Microsoft Office Ability to manage multiple customer accounts and priorities simultaneously Must possess a valid driver's license and maintain a good driving record #CRSales BENEFITS Medical Dental Vision Employer Paid Basic Employee Life and AD&D Insurance Employer Paid Long Term Disability Flexible Spending Accounts Voluntary Short-Term Disability Voluntary Life and AD&D Insurance Voluntary Accident Insurance Voluntary Critical Illness Insurance EEO At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. POSITION TYPE/EXPECTED HOURS OF WORK This is a full-time position that requires overtime as business needs dictate. OTHER DUTIES Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. PRIVACY NOTICE We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data. This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent. By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.

Requirements

Must-haves

Essential Functions & Responsibilities
Provide excellent account management, sales support, and customer service to all assigned accounts
Develop and maintain strong relationships with customers and key account contacts
Identify opportunities to grow existing accounts and generate new business
Follow up with customers by phone and email to secure orders and maintain relationships
Provide customers with product specifications, pricing, lead times, and delivery/install information
Conduct product and service presentations as needed
Coordinate with internal teams to communicate scheduling changes and job readiness
Visit jobsites as needed to provide customer and sales support
Proactively communicate with customers throughout the order and installation process
Resolve customer concerns and coordinate solutions with the appropriate internal teams
Follow up to ensure customer satisfaction and successful completion of projects
Collect deposits and outstanding balances as needed
Assist with collections when necessary
Attend sales meetings, training, and company functions as required
Participate in industry events, sponsorships, and networking opportunities as needed
Work with internal partners, including National Account Management and Customer Service, to address field issues and provide solutions
Work retail leads as assigned, particularly within fireplace and surround product categories
Maintain a strong understanding of Construction Resources products, services, and processes
Competencies / Skills / Abilities
3–5 years of experience in account management, sales, customer service, or the construction industry
Strong relationship-building and customer service skills
Self-motivated and driven to achieve sales and account growth goals

Nice-to-haves

Hands-on knowledge of construction-related products and/or sales preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision