Job description

Position Description & Qualifications Looking for an opportunity to build your IT and networking experience while supporting an important Department of Defense mission? Serco has an opening for a Network Administrator in Huntsville AL. In this role, you will help maintain the networks, systems, and applications that support our DoD customer while working alongside an experienced technical team. This position is contingent upon your ability to obtain and maintain a Secret security clearance. Serco supports a Department of Defense customer by providing technical and IT services that help maintain reliable, secure, and available mission systems. Our team supports the infrastructure and technology necessary for the customer to successfully execute its mission. You will work as part of a technical team responsible for maintaining and supporting the customer's network and IT environment. You will collaborate with other IT professionals, system administrators, cybersecurity personnel, and customer stakeholders to troubleshoot issues and maintain system availability. In this role, you will: • Set up, configure, operate, and support internal and external networks. • Maintain network, system, application, and security configurations. • Monitor network and system performance and troubleshoot connectivity and performance issues. • Install and support network hardware, software, patches, and system updates. • Recommend upgrades, patches, applications, and equipment to improve system reliability and performance. • Provide technical support and guidance to system users. • Assist with maintaining system backups, recovery procedures, and disaster recovery plans. • Document network configurations, system changes, troubleshooting activities, and technical procedures. • Support cybersecurity and configuration-management requirements associated with the DoD environment. • Coordinate with other technical personnel to resolve network, system, and application issues. To be successful in this role, you will have: • A Bachelor's degree completed • CompTIA A+ certification. • The ability to obtain and maintain a Secret security clearance. • Ability to troubleshoot basic network, hardware, software, and system issues. • Position is contingent upon contract award and PT on-call role • Up to 10% travel Additional desired experience and skills: • Associate's degree in Information Technology, Computer Science, Cybersecurity, Networking, or a related field. • 1 year of experience in information technology, networking, system administration, or a related technical field. • Experience supporting Microsoft Windows environments. • Familiarity with TCP/IP, routing, switching, VLANs, DNS, DHCP, and other common networking technologies. • Familiarity with cybersecurity, configuration management, or DoD security requirements. Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: careers.serco-na.com . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): • Medical, dental, and vision insurance • Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract • 401(k) plan that includes employer matching funds • Tuition reimbursement program • Life insurance and disability coverage • Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection • Birth, adoption, parental leave benefits • Employee Assistance Plan To review all Serco benefits please visit: careers.serco-na.com . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Requirements

Must-haves

Position Description & Qualifications
This position is contingent upon your ability to obtain and maintain a Secret security clearance.
Set up, configure, operate, and support internal and external networks.
Maintain network, system, application, and security configurations.
Monitor network and system performance and troubleshoot connectivity and performance issues.
Install and support network hardware, software, patches, and system updates.
Recommend upgrades, patches, applications, and equipment to improve system reliability and performance.
Provide technical support and guidance to system users.
Assist with maintaining system backups, recovery procedures, and disaster recovery plans.
Document network configurations, system changes, troubleshooting activities, and technical procedures.
Support cybersecurity and configuration-management requirements associated with the DoD environment.
Coordinate with other technical personnel to resolve network, system, and application issues.
To be successful in this role, you will have:
A Bachelor's degree completed
CompTIA A+ certification.
The ability to obtain and maintain a Secret security clearance.
Ability to troubleshoot basic network, hardware, software, and system issues.
Position is contingent upon contract award and PT on-call role
Up to 10% travel
Associate's degree in Information Technology, Computer Science, Cybersecurity, Networking, or a related field.
1 year of experience in information technology, networking, system administration, or a related technical field.
Experience supporting Microsoft Windows environments.
Familiarity with TCP/IP, routing, switching, VLANs, DNS, DHCP, and other common networking technologies.
Familiarity with cybersecurity, configuration management, or DoD security requirements.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: phenom
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Parental Leave