Clinical Business Operations Representative 1 Sleep Center Bascom Palmer Eye Institute , FL Bascom Palmer Eye Institute

• The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Clinical Business Operations Representative 1 for the Sleep Center in Miami, Florida.
• Assists the department in managing expectations surrounding pre- and post-patient care.
• Obtains or reviews all patient demographic information, insurance information, referral information, and other information required for patient care.
• Reviews clinical records for completeness, including authorization, signatures, missing data, orders, prescriptions, and other patient information.
• Answers multiple telephones for the department; triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Provides coverage for responsibilities of co-workers when assigned or as needed.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, staff, and patients.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
• High School Diploma or equivalent/relevant experience, certification or license
• No previous experience required
• Department Specific Functions
• Schedules, reschedules, and cancels sleep center appointments and other Sleep Center services in accordance with departmental scheduling procedures.
• Communicate with patients regarding sleep study preparation, appointment requirements, arrival instructions, and other non-clinical pre-study information.
• Coordinates home sleep apnea testing (HSAT) appointments, including patient scheduling, device pickup/return coordination, and providing patients with standardized departmental educational material resources
• Coordinates with physicians, technologists, clinical staff, insurance/authorization teams, DME providers, and other departments to resolve patient scheduling and care-coordination issues.
• Documents patient communications, scheduling activity, messages, and follow-up actions accurately in the appropriate electronic systems.
• Monitors outstanding patient-related items and follows up as needed to support timely completion of scheduling, orders, authorizations, prescriptions, and DME requests.
• The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
• The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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