Job description

CloudHesive is an Amazon Premier Partner and Amazon Managed Services Partner founded by veterans in the cloud technology space. We help our customers adapt and transform their organizations by leveraging the power of the public cloud ecosystem through consulting and next generation managed services, with a focus on Operational Excellence, Security, Reliability, Performance Efficiency and Cost Optimization. Our employees are the foundation of our success, and we invest in them! We are growing fast and have built a phenomenal team through in-depth training, partner events, community involvement, mentoring, and much more. We move quickly, act decisively, and communicate openly to drive a collaborative environment and our customers´ success. With offices in the U.S. and Latin America, you’ll work with industry experts on revolutionary technology solutions deployed successfully around the globe. The Opportunity: We are seeking a Network Engineer who will be responsible for supporting and maintaining customer network infrastructure across our managed services portfolio. This is a remote role based in the Denver metro area, with on-site customer support as needed. The Network Engineer I applies networking expertise to diagnose and resolve issues, deliver reliable network operations, and collaborate with senior engineers on complex initiatives in a fast-paced MSP environment. What you’ll be doing: Configure, maintain, and troubleshoot enterprise networking equipment including Cisco switches and access points, and Fortinet firewalls, applying technical expertise to diagnose and resolve issues. Provide on-site hands-on support at customer locations in the Denver metro area, including rack and stack, hardware replacement, cable management, and in-person incident response. Perform network monitoring, alerting, and incident response across multiple customer environments, applying independent judgment to triage and resolve issues. Execute AWS networking tasks including VPC configuration, security groups, and VPN connectivity. Analyze network configurations and recommend improvements based on observed performance, customer requirements, and best practices. Document network configurations, changes, and standard procedures. Participate in on-call rotations and respond to incidents, applying troubleshooting methodology to restore service. Collaborate with senior engineers on complex technical matters and contribute to knowledge-sharing across the team. Contribute to a culture of continuous improvement and customer service excellence. Is this role for you? Qualifications: Experience: 1–3 years in networking or IT support roles. Core Networking: Strong knowledge of TCP/IP, VLANs, routing, switching, and firewalls. Hardware: Hands-on experience with Cisco and/or Fortinet equipment. Systems & Cloud: Familiarity with Windows Server, Linux, and AWS (or other cloud platforms). Skills: Strong troubleshooting, analytical, and customer service communication skills. Location: Remote, but must be based in the Denver metro area for occasional on-site customer visits. In addition to the perks of working with an awesome team, CloudHesive offers competitive compensation, comprehensive benefits, training on cutting-edge technologies and partners (AWS), a flexible work schedule, responsible time off, standing desks, a kitchen filled with employee-selected snacks, and much more! If you think you’d be a great fit, we’d like to learn more about you!

Requirements

Must-haves

Configure, maintain, and troubleshoot enterprise networking equipment including Cisco switches and access points, and Fortinet firewalls, applying technical expertise to diagnose and resolve issues.
Provide on-site hands-on support at customer locations in the Denver metro area, including rack and stack, hardware replacement, cable management, and in-person incident response.
Perform network monitoring, alerting, and incident response across multiple customer environments, applying independent judgment to triage and resolve issues.
Execute AWS networking tasks including VPC configuration, security groups, and VPN connectivity.
Analyze network configurations and recommend improvements based on observed performance, customer requirements, and best practices.
Document network configurations, changes, and standard procedures.
Participate in on-call rotations and respond to incidents, applying troubleshooting methodology to restore service.
Collaborate with senior engineers on complex technical matters and contribute to knowledge-sharing across the team.
Contribute to a culture of continuous improvement and customer service excellence.
Is this role for you?
Experience: 1–3 years in networking or IT support roles.
Core Networking: Strong knowledge of TCP/IP, VLANs, routing, switching, and firewalls.
Hardware: Hands-on experience with Cisco and/or Fortinet equipment.
Systems & Cloud: Familiarity with Windows Server, Linux, and AWS (or other cloud platforms).
Skills: Strong troubleshooting, analytical, and customer service communication skills.
Location: Remote, but must be based in the Denver metro area for occasional on-site customer visits.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aws

Platform: bamboohr
Effort: medium