Job description

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT As a Sr. Systems Administrator, you will provide support for several of OpenText’s commercial cloud-based messaging platforms, with a focus on application services running on Solaris, Linux and Windows based systems. WHAT THE ROLE OFFERS • Evaluation, planning, configuration, and installation of all internally developed and third party commercial & open-source application software in our test and production environments, and where possible, automate the installation of these tasks. • Participate in assigned short and long term projects that vary in size, scope and complexity, where interaction with internal and external organizations/clients/vendors is required. • Performs and manages continuous system monitoring, verifying the integrity and availability of all systems and key processes • Rapidly recovers system failures to ensure high service availability. Identifies and escalates situations requiring urgent attention. • Respond to and troubleshoot/resolve assigned incident tickets • Share in the daytime and after hours on-call support rotation (during both business and off-hours) • Take part in the monthly and quarterly scheduled night or weekend maintenance work • Write and maintain system procedural and process documentation. • Report and address security incidents, outages, vulnerabilities, etc. in accordance with OpenText’s security guidelines • Actively participate in the establishment and maintenance of our PCI, HiTrust SOC and other certifications • Stay informed on changes in technology and within the computer industry and keep current on security protocols. WHAT YOU NEED TO SUCCEED • Bachelor’s degree. Equivalent work-related experience or equivalent combination of education and experience will be considered. • Strong knowledge of Solaris and Linux operating system • Strong knowledge of common web application environments, such as SMTP, FTP, MQ, JBoss, Apache httpd, Apache Tomcat, Nginx, etc. • Strong knowledge of and interest in system/network security and understanding of data protection and encryption techniques • Good understanding of High Availability and Disaster Recovery, including clustering and data replication techniques • Good understanding of network communications (i.e. TCP/IP, Firewalls, Load Balancers, VoIP, etc.) • Intermediate knowledge of shell scripting and good knowledge of at least one language that can be used for scripting, such as Perl/Python/Bash/PHP/Ruby or similar • Intermediate knowledge of Windows server operating system • Intermediate level experience in DevOps tools (Ansible, Git, etc.) • Intermediate level experience in AWS and GCP deployments and support • Intermediate level experience working with virtualization platforms including VMware • Practical knowledge working with monitoring (HP OMi, Zabbix or similar) • Practical knowledge of databases (MySQL, PostgreSQL, Sybase) • Strong communication skills, both written and oral. • Must be self motivating and capable of working both independently and as part of a team. • Demonstrate constant initiative and good judgment. OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off. Salary Range: $87,800 - $131,600; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted. California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions. AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Requirements

Must-haves

AI-First. Future-Driven. Human-Centered.
As a Sr. Systems Administrator, you will provide support for several of OpenText’s commercial cloud-based messaging platforms, with a focus on application services running on Solaris, Linux and Windows based systems.
Participate in assigned short and long term projects that vary in size, scope and complexity, where interaction with internal and external organizations/clients/vendors is required.
Performs and manages continuous system monitoring, verifying the integrity and availability of all systems and key processes
Rapidly recovers system failures to ensure high service availability. Identifies and escalates situations requiring urgent attention.
Respond to and troubleshoot/resolve assigned incident tickets
Share in the daytime and after hours on-call support rotation (during both business and off-hours)
Take part in the monthly and quarterly scheduled night or weekend maintenance work
Write and maintain system procedural and process documentation.
Report and address security incidents, outages, vulnerabilities, etc. in accordance with OpenText’s security guidelines
Actively participate in the establishment and maintenance of our PCI, HiTrust SOC and other certifications
Stay informed on changes in technology and within the computer industry and keep current on security protocols.
Bachelor’s degree. Equivalent work-related experience or equivalent combination of education and experience will be considered.
Strong knowledge of Solaris and Linux operating system
Strong knowledge of common web application environments, such as SMTP, FTP, MQ, JBoss, Apache httpd, Apache Tomcat, Nginx, etc.
Strong knowledge of and interest in system/network security and understanding of data protection and encryption techniques
Good understanding of High Availability and Disaster Recovery, including clustering and data replication techniques
Good understanding of network communications (i.e. TCP/IP, Firewalls, Load Balancers, VoIP, etc.)
Intermediate knowledge of shell scripting and good knowledge of at least one language that can be used for scripting, such as Perl/Python/Bash/PHP/Ruby or similar
Intermediate knowledge of Windows server operating system
Intermediate level experience in DevOps tools (Ansible, Git, etc.)
Intermediate level experience in AWS and GCP deployments and support
Intermediate level experience working with virtualization platforms including VMware
Practical knowledge working with monitoring (HP OMi, Zabbix or similar)

Nice-to-haves

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Application prep

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Keywords to mirror

aipythonawsgcp

Platform: phenom
Effort: medium

Benefits

Benefits detected in the listing.

Paid Time Off