Job description

This is a highly critical role within the Markets Production Management space who will be responsible for supporting day to day activities for Equities North America trading. This individual will oversee a team of over 35 support engineers who look after algorithmic trading, high touch trading systems, and client and market connectivity. In addition to ensuring maximum uptime of the systems, this senior individual will drive initiatives to reduce support effort, automate platform resiliency, and introduce best in class observability in areas such as latency, potential performance bottlenecks, and failure detection. This senior leader will also influence strategic direction of the area and become a trusted partner of the business. Responsibilities: Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area. Establishes strategic plans for function. Understands how the apps support function integrates within the overall organization to contribute to achieving business objectives. Evaluates subordinates performance and makes decisions on pay increases, hiring, terminations and other personnel actions. Influences and negotiates with senior leaders (across functions); may communicate with external parties Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Performs other duties and functions as assigned Own and lead disaster recovery plans. Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration. Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally. Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning Develop positive relationship with the infrastructure & other functional support teams to drive efficiency Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff Ensure development plans are in place for staff Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: 15 years relevant experience In depth knowledge of FIX In depth knowledge of Equities, client connectivity Firsthand experience with best in class Observability tools Advanced level experience in an Apps Support role with extensive experience in business, functional and people management. Experience of senior stakeholder management Quality orientation with a strong eye for detail Process driven approach with an appreciation of industry best practice Detailed-oriented, with strong analytical skills Develops and maintains effective and positive working relationship with peers, stakeholders and management Pro-active, organized, thorough and energetic Excellent communicator, presenting to senior management level stakeholders Manager of managers in a diverse distributed environment Demonstrable track record of impactful organizational improvement Demonstrable senior Application Support or project management experience relating to distributed teams and managing managers Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals Analysis and problem Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Ability to communicate appropriately to relevant stakeholder Education: Bachelor’s/University degree, Master’s degree preferred and managerial experience ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: New York New York United States ------------------------------------------------------ Primary Location Full Time Salary Range: $170,000.00 - $300,000.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 01, 2026 ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

Requirements

Must-haves

Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
Establishes strategic plans for function.
Understands how the apps support function integrates within the overall organization to contribute to achieving business objectives.
Evaluates subordinates performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
Influences and negotiates with senior leaders (across functions); may communicate with external parties
Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
Performs other duties and functions as assigned
Own and lead disaster recovery plans.
Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.
Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.
Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning
Develop positive relationship with the infrastructure & other functional support teams to drive efficiency
Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff
Ensure development plans are in place for staff
15 years relevant experience
In depth knowledge of FIX
In depth knowledge of Equities, client connectivity
Firsthand experience with best in class Observability tools
Advanced level experience in an Apps Support role with extensive experience in business, functional and people management.
Experience of senior stakeholder management
Quality orientation with a strong eye for detail
Process driven approach with an appreciation of industry best practice
Detailed-oriented, with strong analytical skills

Nice-to-haves

Bachelor’s/University degree, Master’s degree preferred and managerial experience

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiaccessibility

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Wellness