Job description

The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference. Beyond your day-to-day responsibilities, you'll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries. The Infrastructure Observability Intern will support monitoring operations and help onboard applications into the enterprise monitoring system. Responsibilities • Process and respond to monitoring requests • Validate runbooks and instructions for handling alert and alarm correlations • Help automate determination of monitoring tool fit for various requests and use cases • Support onboarding of applications into the enterprise monitoring system, including permission handling and workflow verification per company policy • Perform additional duties and contribute to projects as assigned Knowledge and Experience • Must be currently pursuing a Computer Science degree or equivalent and be at least advancing to their junior year of study • Familiarity with networking protocols (TCP/IP, SNMP, etc.) • Familiarity with scripting languages and automation tools Internship Program Schedule To accommodate varying academic calendars, the ICE Internship Program offers two schedule options: • Option 1: May 24, 2027 – August 6, 2027 • Option 2: June 7, 2027 – August 20, 2027 Candidates will be asked to select their preferred session during the application process. Please Note: Interns must be available to work full-time, five days a week, at our Jacksonville office for the entire duration of one of the designated program schedules. Partial participation or alternate dates cannot be accommodated. Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Requirements

Must-haves

The Infrastructure Observability Intern will support monitoring operations and help onboard applications into the enterprise monitoring system.
Process and respond to monitoring requests
Validate runbooks and instructions for handling alert and alarm correlations
Help automate determination of monitoring tool fit for various requests and use cases
Support onboarding of applications into the enterprise monitoring system, including permission handling and workflow verification per company policy
Perform additional duties and contribute to projects as assigned
Knowledge and Experience
Must be currently pursuing a Computer Science degree or equivalent and be at least advancing to their junior year of study
Familiarity with networking protocols (TCP/IP, SNMP, etc.)
Familiarity with scripting languages and automation tools
Internship Program Schedule
To accommodate varying academic calendars, the ICE Internship Program offers two schedule options:
Option 1: May 24, 2027 – August 6, 2027
Option 2: June 7, 2027 – August 20, 2027
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Nice-to-haves

Candidates will be asked to select their preferred session during the application process.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Professional Development