Job description

• Applicants must have a TS/SCI • Provide Tier I contact and incident resolution to customers with hardware, software, and application problems. • Attempts to resolve as many incidents during the first call, or at Tier I. • Responsible for documenting incident status in incident database tools. Provides polite and friendly customer service. • Working knowledge of computers, printers, laptops and common windows applications. Active TS/SCI required Security+ CE certification required prior to start. You can interview without the certification but not start until it's been obtained Please note: This is an entry level position. PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer. All your information will be kept confidential according to EEO guidelines.

Requirements

Must-haves

Applicants must have a TS/SCI
Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
Attempts to resolve as many incidents during the first call, or at Tier I.
Responsible for documenting incident status in incident database tools. Provides polite and friendly customer service.
Working knowledge of computers, printers, laptops and common windows applications.
Active TS/SCI required
Security+ CE certification required prior to start. You can interview without the certification but not start until it's been obtained
Please note: This is an entry level position.
PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer.
All your information will be kept confidential according to EEO guidelines.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: smartrecruiters
Effort: medium

Benefits

Benefits detected in the listing.

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