Job description

The Specialist Adoption Architect 4 works independently to resolve complex adoption challenges through creative solutioning, ensuring successful product deployment and consumption growth. This role assesses technical and organizational barriers, designs tailored enablement strategies, and collaborates with Account Solution Architects (ASAs) and Customer Success Executives (CSEs) to define success plans. The Specialist Adoption Architect 4 may coordinate activities of other team members (team lead), mentor junior staff, and influence adoption best practices across the organization. Key stakeholders include account teams, product leaders, and customers. For additional detailed role information, see the Master Technical Sales Role Charter. Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws. Provide adoption expertise to Account Solution Architects (ASAs) and Customer Success Executives (CSEs) by reviewing account plans, facilitating workshops, and defining success plan initiatives. Execute technical engagements that drive product adoption, resolve blockers, and align with customer success metrics (e.g., ARR growth, consumption). Review solution architectures to ensure alignment with product best practices and optimize customer environments for adoption. Identify systemic adoption blockers across customers, transforming insights into scalable best practices and sales play resources. Collaborate with Account Executives (AEs), Account Solution Architects (ASAs), and Customer Success Executives (CSEs) to overcome technical adoption challenges and ensure customer success. Engage with product teams to share Voice of the Customer (VoC) insights, influence roadmap priorities, and align best practices with customer needs. Track and report on engagement outcomes, adoption metrics, and success plan progress. The salary range for this position is $172,020.00 - $275,360.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40 countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Benefits ● Comprehensive medical, dental, and vision coverage ● Flexible Spending Account - healthcare and dependent care ● Health Savings Account - high deductible medical plan ● Retirement 401(k) with employer match ● Paid time off and holidays ● Paid parental leave plans for all new parents ● Leave benefits including disability, paid family medical leave, and paid military leave ● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance redhat.com . General inquiries, such as those regarding the status of a job application, will not receive a reply.

Requirements

Must-haves

For additional detailed role information, see the Master Technical Sales Role Charter.
Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
Provide adoption expertise to Account Solution Architects (ASAs) and Customer Success Executives (CSEs) by reviewing account plans, facilitating workshops, and defining success plan initiatives.
Execute technical engagements that drive product adoption, resolve blockers, and align with customer success metrics (e.g., ARR growth, consumption).
Review solution architectures to ensure alignment with product best practices and optimize customer environments for adoption.
Identify systemic adoption blockers across customers, transforming insights into scalable best practices and sales play resources.
Collaborate with Account Executives (AEs), Account Solution Architects (ASAs), and Customer Success Executives (CSEs) to overcome technical adoption challenges and ensure customer success.
Engage with product teams to share Voice of the Customer (VoC) insights, influence roadmap priorities, and align best practices with customer needs.
Track and report on engagement outcomes, adoption metrics, and success plan progress.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

kubernetes

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave