Technical Support Manager (Application Support)
Prosum· Product/UX Design· Mar 14, 2017 · 117mo agoPosted 3,514 days ago
Tempe, AZ, United States
In office
Full-time
Manager
$158K–$227K est.
2+ years exp
Before you apply
Ghost Signal:
Open since March 14, 2017 — 3,514 days, and still accepting applications.
Job description
Responsibilities
• Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform
• Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams
• Suggest various service and product enhancements
Requirements for the Role
• 2+ years technical support for SaaS-based software
• 3+ years working with one of the following: JavaScript, Python, or Java
• Experience with:
• Troubleshooting through browser tools
• Linux text processing tools
• Writing SQL queries
Nice to Haves:
• Basic coding experience in any language: Java, C++, Python, Perl, Bash, etc...
• MongoDB, Hadoop, or Atlassian product experience
• AWS- working knowledge
All your information will be kept confidential according to EEO guidelines.
Application prep
Use the role’s language and application details while tailoring your materials.
Keywords to mirror
javascriptpythonjavasqlaws
- Platform
- smartrecruiters
- Effort
- medium