Job description

Why Us NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value. We # GoBeyondWorkflows  to create new kinds of experiences for our customers. Come join our Crew! Our Approach to Work At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams. We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary! The Role We are seeking an experienced ServiceNow Organizational Change Management (OCM) Specialist to support ServiceNow transformation programs by driving user adoption, stakeholder engagement, and organizational readiness. The ideal candidate will be responsible for developing and executing change management strategies, communication plans, training programs, and adoption initiatives to ensure successful implementation and long-term business value realization. We are #GoingBeyond Come join our crew! Key Responsibilities: Develop and execute Organizational Change Management strategies for ServiceNow implementations and transformation programs. Perform change impact assessments and evaluate organizational readiness. Create and manage stakeholder engagement, communication, and adoption plans. Partner with business leaders, project teams, and end users to facilitate successful change adoption. Design and deliver training programs, user enablement initiatives, and learning materials. Conduct workshops, focus groups, and readiness assessments.Measure and report adoption metrics, user engagement, and business outcomes.Identify and mitigate change-related risks and resistance. Support continuous improvement initiatives and sustainment activities post-implementation. Collaborate closely with ServiceNow delivery, consulting, and customer teams throughout the project lifecycle. Preferred Qualifications Experience working with ServiceNow implementations across ITSM, ITOM, CSM, HRSD, or related modules. Certification in Change Management methodologies such as Prosci, ADKAR, or equivalent. Experience supporting large-scale digital transformation initiatives. ServiceNow certification is a plus. We Take Care of Our People NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com .

Requirements

Must-haves

We # GoBeyondWorkflows  to create new kinds of experiences for our customers.
Come join our Crew!
Our Approach to Work
We are #GoingBeyond Come join our crew!
Develop and execute Organizational Change Management strategies for ServiceNow implementations and transformation programs.
Perform change impact assessments and evaluate organizational readiness.
Create and manage stakeholder engagement, communication, and adoption plans.
Partner with business leaders, project teams, and end users to facilitate successful change adoption.
Design and deliver training programs, user enablement initiatives, and learning materials.
Conduct workshops, focus groups, and readiness assessments.Measure and report adoption metrics, user engagement, and business outcomes.Identify and mitigate change-related risks and resistance.
Support continuous improvement initiatives and sustainment activities post-implementation.
Collaborate closely with ServiceNow delivery, consulting, and customer teams throughout the project lifecycle.

Nice-to-haves

Experience working with ServiceNow implementations across ITSM, ITOM, CSM, HRSD, or related modules.
Certification in Change Management methodologies such as Prosci, ADKAR, or equivalent.
Experience supporting large-scale digital transformation initiatives.
ServiceNow certification is a plus.
We Take Care of Our People

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: greenhouse
Effort: quick