Job description

Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . Granicus connects governments with the people they serve by transforming the way public sector organizations engage with citizens. As the leading provider of cloud-based civic engagement technologies, Granicus empowers transparency, participation, and trust in government. We’re seeking a strategic and execution-oriented Principal Product Manager to lead product strategy and roadmap execution for solutions focused on Records Request Management and FOIA . This is a unique opportunity for a seasoned product leader who understands the complexity of serving federal customers and is passionate about delivering secure, compliant, and intuitive software that improves transparency, efficiency, and public trust. You’ll own product direction from discovery through delivery, partnering closely with engineering, design, go-to-market, implementation, support, and customer-facing teams to build capabilities that meet the needs of federal agencies and other public sector organizations. The ideal candidate brings deep experience in workflow-driven SaaS products, records request or case management, and navigating security and compliance requirements such as FedRAMP and CJIS . Essential Function Knowledge/Skills/Abilities • Own Product Strategy: Define and evolve the product vision, strategy, and roadmap for Records Request Management and FOIA solutions, aligning market opportunities, customer needs, and company goals. • Lead AI Product Strategy : Define and prioritize AI-enabled capabilities across Records Request Management and FOIA workflows, including intelligent document discovery, automated redaction, content classification, workflow optimization and citizen self-service experiences. • Lead Discovery and Prioritization: Gather and synthesize customer, partner, regulatory, and market input to prioritize investments across intake, review, redaction, workflow automation, reporting, and fulfillment. • Drive Federal Market Readiness: Shape product capabilities to support federal agency requirements, including secure workflows, auditability, permissions, retention considerations, and deployment expectations for regulated environments. • Champion Secure and Compliant Design: Partner with engineering, security, and compliance stakeholders to ensure product decisions support frameworks and controls relevant to federal customers, including FedRAMP and CJIS-aligned environments. • Ensure Responsible AI Governance : Partner with Security, Compliance, Legal and Engineering teams to ensure AI-enabled capabilities are developed and deployed in accordance with regulatory, privacy, security, transparency and public sector governance requirements. • AI-Enhanced Product Management: Demonstrated ability to utilise AI-powered tools and data-driven approaches to accelerate market analysis, customer research, requirements definition, prioritisation and roadmap planning. • Partner Cross-Functionally and Guide Product Teams: Work closely with Engineering, Design, Implementation, Support, Customer Success, Sales, and leadership to guide product teams, translate requirements into scalable delivery, and shape AI-informed product capabilities that improve operational outcomes in regulated environments. • Translate Complex Policy into Product: Turn federal records access, FOIA process needs, and operational pain points into clear requirements, user stories, and measurable product outcomes. • Influence Product Adoption, Growth, and Market Expansion: Support strategic customer conversations, market positioning, expansion into new public sector and federal segments, and internal alignment by clearly articulating product value, roadmap direction, and differentiation. Experience/Credentials: • Experience: 10+ years in product management with a strong track record of owning strategy, roadmap, and execution for complex SaaS or workflow-driven products. 7+ years on experience in Records Request Management. • Federal Domain Expertise: Experience building products for the federal government or highly regulated public sector environments, with a strong understanding of procurement, compliance, and customer operating realities. • Records Request / FOIA Knowledge: Demonstrated experience with Records Request Management, FOIA, case management, document review, redaction workflows, or adjacent public records processes. • Security and Compliance Acumen: Familiarity with secure cloud and public sector compliance requirements, including FedRAMP and CJIS, and experience partnering with technical and compliance teams to support regulated product delivery. • Execution Excellence: Strong ability to translate ambiguity into structured plans, balance competing priorities, and deliver measurable outcomes across cross-functional teams. • Communication and Influence: Exceptional written and verbal communication skills with the ability to influence engineering, design, executives, and customer stakeholders in complex environments. • Customer- Centered Product and AI Leadership: Proven experience defining, launching or scaling AI-enabled products or capabilities. Ability to identify high-value AI use cases, evaluate emerging AI technologies, establish success measures and drive adoption while balancing customer value, compliance and operational risk. • AI and Emerging Technology Expertise: Strong understanding of generative AI, intelligent automation, machine learning applications and AI governance principles, with the ability to translate emerging capabilities into practical product outcomes for public sector customers. • Education: Bachelor’s degree in a relevant field or equivalent practical experience. • Bonus: Experience with federal SaaS platforms, public records or disclosure workflows, records retention concepts, digital evidence or justice-related systems, launching products in FedRAMP or CJIS-sensitive environments, and driving market expansion into new government segments is strongly preferred. USD $166,000.00 - USD $175,000.00 /Yr. Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. • Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team • We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture • At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. • A few culture highlights include – Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. • We bring in special guests from time to time to discuss issues that impact our employee population The Impact • We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance • Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. Health & Wellness • Multiple Health Plan Options – Including a 100% employer-paid plan. • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. • Fitness Reimbursement Program – Stay active, your way. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future • Paid Parental Leave – For both birthing and non-birthing parents. • Traditional & Roth 401(k) – With a generous company match. • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Requirements

Must-haves

Serving the People Who Serve the People
Want to know more? See more of what we do here .
Essential Function
Knowledge/Skills/Abilities
Own Product Strategy: Define and evolve the product vision, strategy, and roadmap for Records Request Management and FOIA solutions, aligning market opportunities, customer needs, and company goals.
Lead Discovery and Prioritization: Gather and synthesize customer, partner, regulatory, and market input to prioritize investments across intake, review, redaction, workflow automation, reporting, and fulfillment.
Translate Complex Policy into Product: Turn federal records access, FOIA process needs, and operational pain points into clear requirements, user stories, and measurable product outcomes.
Experience: 10+ years in product management with a strong track record of owning strategy, roadmap, and execution for complex SaaS or workflow-driven products. 7+ years on experience in Records Request Management.
Federal Domain Expertise: Experience building products for the federal government or highly regulated public sector environments, with a strong understanding of procurement, compliance, and customer operating realities.
Records Request / FOIA Knowledge: Demonstrated experience with Records Request Management, FOIA, case management, document review, redaction workflows, or adjacent public records processes.
Execution Excellence: Strong ability to translate ambiguity into structured plans, balance competing priorities, and deliver measurable outcomes across cross-functional teams.
Communication and Influence: Exceptional written and verbal communication skills with the ability to influence engineering, design, executives, and customer stakeholders in complex environments.
Education: Bachelor’s degree in a relevant field or equivalent practical experience.
USD $166,000.00 - USD $175,000.00 /Yr.
Security and Privacy Requirements
Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
A few culture highlights include – Employee Resource Groups to encourage diverse voices
Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
We bring in special guests from time to time to discuss issues that impact our employee

Nice-to-haves

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Platform: icims
Effort: medium

Benefits

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Vision

401(K)

Parental Leave

Wellness

Professional Development