Driveway
Driveway.com
Driveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We re the digital retail arm of Lithia & Driveway (LAD) and we re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We re big on innovation, big on people, and always driving forward. Come ride with us!
The Driveway Sales Manager is responsible for helping build, lead, and inspire their teams to deliver an unparalleled customer experience throughout the online buying process. This position will be responsible for helping interview, hire, and train Supervisors and Customer Service Agents. They will be a driver of culture and help integrate consistent processes, that lead to reaching and maintaining assigned position metrics, objectives, and daily activities. The Driveway Sales Manager will help mentor and develop their teams.
Location: Medford, OR
Pay: $70,000–$105,000 annually. The anticipated starting range is $80,000–$90,000 , depending on the selected candidate’s experience and qualifications
Responsibilities
Administer training plans and development of assigned employees/positions
Help attain department monthly objectives and daily tasks
Develop, train, and monitor customer engagement and follow-up word tracks
Systems expert for assigned positions
Internal/external paperwork and documents for assigned positions
Execute correct cross department communication and process flow
Work leads from CRM, CRM desking tool, and digital retail portal
Submit credit applications and deal structure into Route One/Dealer Track
Monitor lender portal for approvals
Restructure deals for lender approval
Work with Driveway Customer Service Agents to send updated proposals to customers
Identify protection products that fit into deal structure
Calculate taxes and DMV Fees (multiple states)
Load customer and deal structure into the Dealer Management System
Process all transaction paperwork, ensure it is accurate and meets Business Office and lender requirements
Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding
Submit customer information to lenders through lending portal
Manage collection and reconciliation process for cash, checks and credit card receipts
Verify all customer documents as necessary
Submit Finance Contracts
Skills and Qualifications
Previous automotive experience required
Sense of urgency and strong attention to detail
Excellent communication
Team builder
5 years of Sales Management experience
Competencies
Does the right thing, takes action and adapts to change
Self-motivated, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
We offer a comprehensive benefits package designed to support you and your family, including:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays
PTO: 80 hours front-loaded on day 1
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
*Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.