Job description

Job Title: Director, Customer Success Location: Hybrid (Onsite + Client Visits) Pay Range: $105,000-$115,000+Car allowance and cell phone stipend The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: olivia.paradox.ai About Canteen: Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth . Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career. We are Canteen. Job Summary Reports to: VP, Customer Experience The Director, Customer Success plays a critical role within Coffee Distributing Company’s (CDC) Account Management Team, leading strategic efforts to grow and retain CDC Direct business. Duties include driving customer satisfaction, team development, client retention, and operational excellence across key markets. Key Responsibilities Client Strategy • Drive performance of the Direct Account Management team by leading Account Managers in strengthening customer retention and accelerating growth • Build and maintain relationships with CDC’s key customers across NY, NJ, and CT • Enhance the operating model incorporating success metrics, such as Client Health and Satisfaction, resulting in consistent and exception customer experiences • Champion corporate initiatives, fostering a culture of accountability and hospitality • Analyze business metrics and trends to inform retention strategies • Link customer experience improvements to measurable business outcomes Preferred Qualifications • Bachelor’s degree or equivalent experience • 7+ years of experience in account management and/or customer service • Demonstrated ability to prepare, analyze, and present complex business reviews to clients • Proven success in business growth and retention • Strong communication, presentation, and negotiation skills • Ability to prioritize, multitask, and adapt in an agile environment • Adapt easily to new and proprietary technologies • Willingness to travel locally (~20%) Associates at Canteen are offered many fantastic benefits. Full-time and part-time positions offer the following benefits to associates : Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs). Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. compass-usa.com About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: info.flclearinghouse.com Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Req ID: 1571857 Canteen

Requirements

Must-haves

Job Title: Director, Customer Success
Location: Hybrid (Onsite + Client Visits)
Reports to: VP, Customer Experience
Client Strategy
Drive performance of the Direct Account Management team by leading Account Managers in strengthening customer retention and accelerating growth
Build and maintain relationships with CDC’s key customers across NY, NJ, and CT
Enhance the operating model incorporating success metrics, such as Client Health and Satisfaction, resulting in consistent and exception customer experiences
Champion corporate initiatives, fostering a culture of accountability and hospitality
Analyze business metrics and trends to inform retention strategies
Link customer experience improvements to measurable business outcomes
7+ years of experience in account management and/or customer service

Nice-to-haves

Bachelor’s degree or equivalent experience
Demonstrated ability to prepare, analyze, and present complex business reviews to clients
Proven success in business growth and retention
Strong communication, presentation, and negotiation skills
Ability to prioritize, multitask, and adapt in an agile environment
Adapt easily to new and proprietary technologies
Willingness to travel locally (~20%)
Associates at Canteen are offered many fantastic benefits.
About Compass Group: Achieving leadership in the foodservice industry
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiagile

Platform: successfactors-unify
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Wellness