Sales Development Representative, Payments at Tekmetric

Job description

About Tekmetric Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. Where We Work : At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. What You'll Do The Sales Development Representative for our Payments Team is responsible for driving adoption of Tekmetric Payments within our existing customer base. This role focuses exclusively on engaging current Tekmetric users who have not yet activated our integrated payments experience. You will contact shops, share the operational value of switching to integrated payments, qualify interest, and book attended demos with our Payments Specialists. You will manage a list-based outbound motion and work closely with the Payments team to prioritize accounts based on usage and readiness signals. This role requires a strong understanding of merchant services, excellent customer empathy, and the ability to operate in a new and evolving sales motion. Success will come from delivering high quality customer interactions and driving consistent attended demos that support expansion revenue. Key Responsibilities: Contact existing Tekmetric customers to educate them on the integrated payments experience and drive demo attendance Manage a high volume of outbound calls and Outreach sequences using a prioritized list provided by Payments leadership Book attended demos with Payments Specialists and ensure clear, accurate handoffs Maintain clean and detailed records in Salesforce for every account touch Support the customer journey by following structured outreach, reminders, and follow ups Provide insights from conversations to improve targeting, messaging, and activation workflows Collaborate daily with Payments Specialists, Fintech leadership, Demand Gen, and Sales Development Ensure every customer receives a positive and consistent Tekmetric experience Assist with onboarding coordination for shops that self sign up for integrated payments What You'll Bring Minimum of 2 years experience in payments sales, merchant services, or sales development Strong understanding of outbound sales motions in a quota environment Proven ability to handle objections with shop owners and decision makers Excellent communication skills with a customer first mindset Strong organizational skills and ability to manage a high volume book of business Experience using Salesforce or equivalent CRM Ability to collaborate cross functionally with Sales, Operations, and Fintech Preferred Qualifications Experience selling or supporting merchant services or fintech solutions Ability to read and understand merchant statements Experience calling into an existing customer base What Success Looks Like 50 outbound dials daily Consistent delivery of attended demo targets Strong conversion from conversation to scheduled demo Clean Salesforce data and complete Outreach sequence adherence Positive feedback from Payments Specialists on handoff quality Demonstrated ability to engage customers with empathy and accuracy Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Flexible PTO — No set number of days, just the trust to take the time you need. We genuinely encourage our team to disconnect and recharge. Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we’re invested in your development. Most importantly, we have a stellar team, a whole lot of fun, and work that actually matters to the shops and families we serve! Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at tekmetric.com/careers . Recruiter communications come from @tekmetric .com email addresses. Please visit this link for further information Fraudulent Job Offers

Requirements

Must-haves

Contact existing Tekmetric customers to educate them on the integrated payments experience and drive demo attendance
Manage a high volume of outbound calls and Outreach sequences using a prioritized list provided by Payments leadership
Book attended demos with Payments Specialists and ensure clear, accurate handoffs
Maintain clean and detailed records in Salesforce for every account touch
Support the customer journey by following structured outreach, reminders, and follow ups
Provide insights from conversations to improve targeting, messaging, and activation workflows
Collaborate daily with Payments Specialists, Fintech leadership, Demand Gen, and Sales Development
Ensure every customer receives a positive and consistent Tekmetric experience
Assist with onboarding coordination for shops that self sign up for integrated payments
Minimum of 2 years experience in payments sales, merchant services, or sales development
Strong understanding of outbound sales motions in a quota environment
Proven ability to handle objections with shop owners and decision makers

Nice-to-haves

Experience selling or supporting merchant services or fintech solutions
Ability to read and understand merchant statements
Experience calling into an existing customer base
What Success Looks Like
50 outbound dials daily
Consistent delivery of attended demo targets
Strong conversion from conversation to scheduled demo
Clean Salesforce data and complete Outreach sequence adherence
Positive feedback from Payments Specialists on handoff quality
Demonstrated ability to engage customers with empathy and accuracy
Why You'll Love Working With Us
After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.

Application prep

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Keywords to mirror

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Wellness