Job description

MICROSOFT 365 PRODUCT MANAGER ASRC Federal is seeking a highly qualified Microsoft 365 Product Manager (Product Success SME) to support the Department of Defense Education Activity (DoWEA) Enterprise Cybersecurity Support Services contract. This position is 100% remote. ** Active Secret Clearance Required The Microsoft 365 Product Manager will provide functional expertise to evaluate and improve enterprise Microsoft 365 capabilities. This position bridges technical teams, business stakeholders, and end users to support product adoption, release readiness, governance, automation, and continuous improvement. Primary Responsibilities • Monitor and evaluate Microsoft 365 services, including Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft 365 Groups, Intune, Power Platform, and Microsoft 365 Copilot. • Review Microsoft roadmap announcements, Message Center communications, feature releases, service changes, and retirements to assess organizational impacts and recommend appropriate actions. • Analyze product usage, adoption metrics, user feedback, support requests, and operational data to identify opportunities to improve user experience and platform effectiveness. • Gather and document business requirements and translate stakeholder needs into recommendations for collaboration, communication, automation, records management, and productivity improvements. • Support release readiness, change management, pilot programs, proof-of-concepts, user acceptance testing, and feature validation in coordination with Government personnel and technical teams. • Develop training materials, job aids, user guides, presentations, and communications; conduct demonstrations, workshops, and stakeholder briefings to support successful adoption. • Develop and maintain approved scripts, automation solutions, dashboards, and reports using PowerShell, Microsoft Graph, Power Platform, Power BI, reporting APIs, or other approved technologies. • Monitor Microsoft 365 assets for governance issues, orphaned or inactive resources, compliance gaps, and lifecycle management concerns. • Develop automated methods for inventory collection, compliance validation, configuration analysis, governance monitoring, and operational reporting. • Coordinate with administrators, cybersecurity personnel, compliance personnel, trainers, and business stakeholders to support established security, governance, and operational requirements. • Support readiness and adoption activities for Microsoft 365 Copilot and emerging capabilities, including analysis of governance considerations, user feedback, and training needs. • Provide analysis, recommendations, reporting, and implementation support to Government personnel while preserving Government decision-making authority. Required Qualifications, Experience, & Clearances: • Must hold an Active Secret Clearance. • Requires a Bachelor's degree and a minimum five (5) years of experience supporting enterprise Microsoft 365 services, or equivalent. • Demonstrated experience with Microsoft Teams, SharePoint Online, Exchange Online, OneDrive, Microsoft 365 Groups, Intune, Exchange, and related services. • Experience monitoring technology roadmaps, feature releases, service changes, and product adoption activities. • Experience gathering and documenting business requirements and translating user needs into technology recommendations. • Experience supporting Microsoft 365 adoption, training, communications, or organizational change management initiatives. • Experience developing reports, dashboards, automation solutions, governance assessments, or operational analytics. • Experience using PowerShell, Microsoft Graph, Power Platform, Power BI, or similar technologies for Microsoft 365 administration, reporting, or governance. • Experience supporting Microsoft 365 governance, compliance, lifecycle management, or operational improvement efforts. • Strong analytical, communication, presentation, and stakeholder engagement skills. • Ability to explain complex technical concepts to both technical and non-technical audiences.

Requirements

Must-haves

Active Secret Clearance Required
• Monitor and evaluate Microsoft 365 services, including Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft 365 Groups, Intune, Power Platform, and Microsoft 365 Copilot.
• Review Microsoft roadmap announcements, Message Center communications, feature releases, service changes, and retirements to assess organizational impacts and recommend appropriate actions.
• Analyze product usage, adoption metrics, user feedback, support requests, and operational data to identify opportunities to improve user experience and platform effectiveness.
• Gather and document business requirements and translate stakeholder needs into recommendations for collaboration, communication, automation, records management, and productivity improvements.
• Support release readiness, change management, pilot programs, proof-of-concepts, user acceptance testing, and feature validation in coordination with Government personnel and technical teams.
• Develop training materials, job aids, user guides, presentations, and communications; conduct demonstrations, workshops, and stakeholder briefings to support successful adoption.
• Develop and maintain approved scripts, automation solutions, dashboards, and reports using PowerShell, Microsoft Graph, Power Platform, Power BI, reporting APIs, or other approved technologies.
• Monitor Microsoft 365 assets for governance issues, orphaned or inactive resources, compliance gaps, and lifecycle management concerns.
• Develop automated methods for inventory collection, compliance validation, configuration analysis, governance monitoring, and operational reporting.
• Coordinate with administrators, cybersecurity personnel, compliance personnel, trainers, and business stakeholders to support established security, governance, and operational requirements.
• Support readiness and adoption activities for Microsoft 365 Copilot and emerging capabilities, including analysis of governance considerations, user feedback, and training needs.
• Provide analysis, recommendations, reporting, and implementation support to Government personnel while preserving Government decision-making authority.
Required Qualifications, Experience, & Clearances:
• Must hold an Active Secret Clearance.
• Requires a Bachelor's degree and a minimum five (5) years of experience supporting enterprise Microsoft 365 services, or equivalent.
• Demonstrated experience with Microsoft Teams, SharePoint Online, Exchange Online, OneDrive, Microsoft 365 Groups, Intune, Exchange, and related services.
• Experience monitoring technology roadmaps, feature releases, service changes, and product adoption activities.
• Experience gathering and documenting business requirements and translating user needs into technology recommendations.
• Experience supporting Microsoft 365 adoption, training, communications, or organizational change management initiatives.
• Experience developing reports, dashboards, automation solutions, governance assessments, or operational analytics.
• Experience using PowerShell, Microsoft Graph, Power Platform, Power BI, or similar technologies for Microsoft 365 administration, reporting, or governance.
• Experience supporting Microsoft 365 governance, compliance, lifecycle management, or operational improvement efforts.
• Strong analytical, communication, presentation, and stakeholder engagement skills.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: dayforce
Effort: medium